Customer Service Employee 80-100%

Customer Service Employee (a) 80-100% Tasks You handle customer inquiries via e-mail, telephone and live chat and process varied topics such as the processing of online shop orders or clarifications with doctors and patients You process complaints professionally and in a solution-oriented manner You record reorders that reach us via telephone or e-mail and are responsible for master data entry and master data mutation You are responsible for the appointment coordination of chilled goods orders and perform general administrative tasks Strengths You have a commercial basic education or completed training as a Fachmann/-frau Kundendialog You have experience in customer care - whether in person, by telephone or by e-mail You have very good oral and written German skills and very good French skills (B2) or Italian is an advantage You are an empathetic, proactive and team-oriented personality You are able to use all MS Office programs Apply today For questions, we are happy to be available to you at the telephone number. About us With our innovative and effective pharmaceutical solutions, we at Zur Rose do everything we can to positively influence people's lives. Our team of 500 employees with headquarters in Frauenfeld pursues the common goal of improving the future of healthcare. Since quality, convenience and effectiveness are particularly important to us, patients can easily and safely take their health into their own hands. Our aim is to predict future requirements in healthcare. In the development of our solutions and medicines, we rely on a high degree of reliability and efficiency and take care of complex issues so that our customers can sit back and relax. Cross-functional teamwork is promoted by our corporate culture, so that every team member is equally valued and encouraged to participate actively in the decision-making process. Open communication and empathy are our top priority. In doing so, we always try to find a common denominator and thus avoid compromises. Our passion at Zur Rose is to positively influence the world. Do you share the same values and would you also like to improve people's lives? Then we would be happy to welcome you as part of our team. jpidd42e6f3jm jit0834jm jiy26jm