TECHNICAL & ADMINISTRATIVE COORDINATOR (M/F)

• 20 octobre 2026
• 100%
• Indefinite duration
• Longue-Rue 60, 2500 Bienne 6

Since 1959, Bien-Air Dental SA has been one of the leaders in dental instrumentation. At the cutting edge of technology, we design, manufacture, and distribute our own devices and accessories in more than 100 countries. The ingenuity, innovation, and quality of our products and services have propelled us to the top of global markets. Currently, for our headquarters located in Bienne, we are looking for our "Sales" department for a:

TECHNICAL & ADMINISTRATIVE COORDINATOR (M/F)

Mission:

• Within the Global Customer Care department, you will develop and optimize the activities, tools, and processes of the after-sales service. You will ensure technical support, training, and the monitoring of our international service network, while contributing to the continuous improvement of our products and services.

Responsibilities:

• Participate in the development and optimization of "Service & Support" tools, activities, and processes, as well as cross-functional projects with other departments
• Administer and optimize internal software and platforms related to after-sales service
• Design and provide theoretical and practical technical training to internal and external repair technicians
• Manage and develop the international network of external service centers, monitor and analyze their repairs
• Manage warranty exchanges and compensations with subsidiaries and service centers
• Analyze product returns and technical claims, identify their causes, and propose solutions with the relevant departments
• Participate in repairs carried out in the after-sales workshop (diagnosis, repair, and final checks)
• Answer technical questions and advise internal and external customers
• Create and maintain after-sales technical documentation (repair and control instructions, aftersales site, tooling catalogue)
• Report useful information for product improvement and anticipate after-sales needs during new product launches

Skills:

• Technical training in mechanics and/or electronics
• Proven training or experience in the commercial field
• Experience in project management, ideally in an international context
• Experience in customer support
• Pedagogical ease for conducting technical training sessions
• Proficiency in standard IT tools (Microsoft Office 365) and experience with an ERP
• Fluent French and English, both spoken and written, any other language is a plus
• Availability for travel abroad (approx. 20%)
• Customer and results orientation, sense of listening and negotiation, diplomacy
• Initiative, organizational skills, ability to synthesize, and good stress management

What we offer:

• Friendly and collaborative working environment in a family setting
• Varied missions in an international environment
• 5 weeks of vacation and 2 additional weeks through daily makeup
• Flexible working hours
• Participation in the health insurance fund