Cluster Reservations Manager

• 26 June 2026 • 100% • Indeterminate duration • Zermatt HOTELIS is the only company specialized in recruitment for the restaurant and hotel industries for stable and temporary positions. HOTELIS is the privileged partner of many high-end hotels, restaurants, catering services (events, stadiums, and exhibition centers), and restaurant operators. Cluster Reservations Manager# Description of the company## Hotelis accompanies the talents of the hotel, restaurant, and event industries in Switzerland by offering them opportunities that match their skills and experience. Thanks to a human approach, demanding and performing digital tools, we value each career path and facilitate the integration of candidates into dynamic, committed, and excellence-oriented teams. We are currently mandated by our client, a high-end hotel located in the Zermatt station in Valais, to recruit a dynamic and committed professional who will occupy the position Cluster Reservations Manager H/F Job description## You will supervise all individual and group reservations via the different distribution channels, while ensuring the optimization of availability, rates, and occupancy rates. You will guarantee the accuracy of the data as well as the respect of the quality and service standards specific to the establishment. In close collaboration with the Front Office, Sales, Events, and Revenue Management teams, you will ensure fluid communication and effective coordination of daily operations. You will also be in charge of supervising, training, and supporting the reservations team to maintain a high level of performance and engagement. Your role will also involve managing complex requests, VIP clients, and potential complaints with professionalism, reactivity, and attention to detail. Finally, you will actively participate in the continuous improvement of procedures and departmental performance while ensuring respect for brand standards and internal processes. Sought-after profile## You have a hotel education or equivalent experience and justify confirmed experience in a similar position within a high-end or luxury hotel establishment. You perfectly master reservation operations as well as the main PMS and CRS tools. With excellent organizational and analytical skills, you are recognized for your natural leadership, your ability to unite teams, and your keen sense of service quality. You demonstrate rigor, reactivity, and a real solution-oriented approach in your work. You perfectly master French and English, any other language being a real asset. Your proactive, structured, and customer-satisfaction-oriented personality allows you to evolve with ease in demanding and multicultural environments. We offer you We offer you the opportunity to join a recognized hotel group and evolve in a stimulating, demanding, and multicultural environment where operational excellence and human values occupy a central place. This position with responsibilities will allow you to benefit from real autonomy, prospects for evolution, as well as attractive conditions within exceptional establishments located in a privileged setting. Do you recognize yourself in this profile and want to take on a new professional challenge in luxury hospitality? We look forward to receiving your complete application. To facilitate reading, this job offer is written in the masculine form but is addressed to any person matching the sought-after profile, without distinction of gender.