Service Center Agent with function as Deputy Head of Dermatology, Venous Surgery, Plastic and Aesthetic Surgery

Service Center Agent with function as Deputy Head Dermatology, Venous Surgery, Plastic and Aesthetic Surgery (80-100%) for all our locations (workplace: Grenchen) immediately or by arrangement We continue to grow and are therefore looking for a motivated, cheerful and flexible employee for our competence center for dermatology, aesthetic medicine, plastic surgery and venous surgery, who will complement our harmonious team in the Service Center well. For 15 years, Clinique DELC with its 120 employees has stood for the highest quality in the specialist areas of dermatology, phlebology as well as aesthetic and plastic surgery. The combination of first-class medicine with stylish aesthetics is what inspires us and our patients and customers. We try to live up to our core values of "warmth", "professionalism" and "innovation" every day. Nothing is more beautiful to us than satisfied customers and patients. Your tasks • You are the first point of contact for our patients and customers, whom you serve and care for charmingly, competently and with much joy on the telephone. • You skillfully manage the agenda of our doctors, arrange appointments and take note of important requests from our customers/patients, which you process independently or in cooperation with the responsible specialists/doctors. • You correspond with referrers and patients in our system via e-mail or telephone and ensure that they are carried out carefully and efficiently every day. • You offer appointments to our customers/patients by telephone or in writing. • You represent the management of the Service Center in their absence. • General administrative activities round off your versatile task profile. Your profile • You have a commercial or medical education (e.g., MPA, FaGe, medical secretary or dental assistant). With a commercial education, medical know-how and/or interest in the healthcare system is an advantage. • You have several years of experience in a call center, customer service or a comparable position. • You coordinate and organize the appointments for our approximately 35 doctors and ensure efficient appointment planning. • You work efficiently, independently and in a structured manner – even under high workloads. • You enjoy working in a team and are open to new things. • A warm and competent interaction with patients is very important to you. • You are resilient, flexible and convince through your high service orientation. • You speak fluent German. Knowledge of French as well as other languages is an advantage. What we can offer you • A highly versatile and responsible activity in our Service Center in Grenchen awaits you. • You have the opportunity every day to use your communication strength and to inspire our patients and referrers with excellent service. • You work in a professionally organized, structured and performance-oriented environment with clear processes and a motivated team. • We offer you attractive development and further training opportunities in a growth-oriented company. • Regulated working hours from Monday to Friday between 07:30 and 17:30 according to the deployment plan. • 5 weeks of vacation. Ms. Catherine Johnston, HR Manager of Clinique DELC, looks forward to your written application (incl. photo and salary expectations) by e-mail. Only complete application documents can be considered.