Store Manager*in ViCAFE (m/w/d 80 - 100%)

As Store Manager*in (w/m/d), you will take on overall responsibility for one of our espresso bar locations in Zürich. You will lead your team in day-to-day business, ensure an exceptional guest experience, and guarantee that quality, efficiency, and economy are always ensured. After a thorough induction into our coffee and barista world, you will take over the operational and personnel management of your location. You will be responsible for the performance of the store, develop your team further, and identify opportunities to continuously improve processes and procedures. As a growing company, we are looking for an entrepreneurially thinking, independent personality who takes on responsibility, actively shapes changes, and successfully develops a location together with their team. You are a host, leader, and organizational talent at the same time - and with passion, initiative, and a high demand for quality, you ensure that everything runs smoothly in your espresso bar every day. Responsibility for the location: You will operate one of our espresso bars in Zürich and ensure a smooth process in day-to-day business. You will take on overall responsibility for service quality, guest satisfaction, team performance, and operational procedures. Leadership and development of the team: You will plan and coordinate personnel deployment, lead your team in everyday life, promote a positive team culture, and accompany the recruitment, induction, and further development of new and existing employees. Host role and customer excellence: As the face of ViCAFE, you will ensure, together with your team, exceptional coffee and service experiences and ensure that every customer feels welcome. Operational participation and quality management: You will work actively in the operation, ensure compliance with our quality standards, and be responsible for the consistent implementation of our concepts in the areas of coffee, service, hygiene, and appearance. Key figure and result responsibility: You will be responsible for the economic performance of the location, analyze relevant key figures (sales, personnel and material costs), create regular reports, and derive concrete measures to achieve targets from them. Process optimization and further development: You will question existing processes, identify potential for improvement, and implement measures to increase efficiency, quality, and guest experience independently. Planning and organization: You will be responsible for shift planning, ordering, availability of goods, and the organization of day-to-day business, and ensure a resource-efficient and efficient operation. Problem solving and responsibility on site: You will be the first point of contact for operational challenges, make pragmatic decisions, and ensure stability and ability to act even in demanding situations. Infrastructure and compliance: You will ensure the impeccable condition of machines, equipment, and infrastructure, and guarantee compliance with all relevant hygiene, safety, and operational standards in accordance with HACCP. Location development: You will identify local potential for further development of the location, implement local initiatives, and actively contribute to the sustainable growth of ViCAFE. Several years of professional and leadership experience in the gastronomy, hotel industry, retail or a comparable service-oriented environment Entrepreneurial, independent and solution-oriented personality with pronounced organizational skills Experience in leading, motivating and developing employees Affinity for numbers as well as interest in controlling a location based on relevant key figures and reports High service and quality orientation as well as pleasure in direct guest contact Hands-on mentality and willingness to work actively in operational day-to-day business Interest in optimizing processes and further developing a growing company Passion for coffee and hospitality An open and trusting corporate culture 25 days of vacation per year (with 100% employment) Support for your professional development Barista training with insight into the world of coffee and the entire value chain After 4 years of service with an average employment rate of at least 80%: 4 weeks ViBATICAL (paid special leave) for a personally challenging project 100% discount on coffee drinks 50% discount on coffee packages, pastries, reusable cups, and Vivi drinks Instead of a letter of motivation, we would like to get to know you personally. Please record a short video (max. 90 seconds), upload it to a platform of your choice (e.g. YouTube, Vimeo, WeTransfer, Cloud-Drive) and include the link in your application ('Link to video').