IT Technician

--- base: meta-keywords: meta-viewport: width=device-width, title: IT Technician --- IT Technician ============= You can find all of our job offers by clicking here: [ ](< >). A major independent player in aesthetic medicine and dermocosmetics, Laboratoires Teoxane is dedicated to men and women who wish to feel their best over time, by pushing the boundaries of aesthetic medicine and challenging the market. Thus we invent safe, proven solutions, inspired by the thousands of patients that clinicians meet every week. Our mastery of hyaluronic acid allows us to offer high-performance filler products and dermocosmetics in more than 90 countries worldwide and to be the 3rd global player in hyaluronic acid-based fillers. As part of our strong development, we are recruiting an: IT TechnicianMain activities: User support (level 1 and 2) * Receive, qualify and process requests and incidents via the ticketing tool (Zoho), by telephone, e-mail or on-site. * Diagnose and resolve hardware, software and network problems (workstations, printers, telephony, Wi-Fi, VPN). * Escalate to level 3 or external providers when necessary, and ensure follow-up until resolution. Accompany users in taking up the tools (Microsoft 365, Teams, business tools). Fleet and access management * Prepare, deploy and maintain workstations, smartphones and peripherals. * Manage arrivals and departures (onboarding / offboarding): creation and deletion of accounts, allocation and return of equipment, in connection with HR. * Administer accounts and access rights (Active Directory / Entra ID, MDM). * Maintain the inventory of the fleet and licenses, keep the microsoft tenant up to date.intune deployment on the entire fleet.3CX administrationantivirus administration. Documentation, quality and security * Document interventions, procedures and the knowledge base. * Respect the procedures of the quality management system (traceability, change management, data integrity). * Apply cybersecurity rules and raise user awareness of best practices. * Participate in IT projects (migrations, fleet renewal, deployment of new tools). Your profile: * CFC in computer science (operations and infrastructure or support), Bachelor in computer science or equivalent training. * Minimum 3 years of experience in IT support, ideally in an international environment. * Experience in a regulated sector (medical devices, pharma) is an asset. * Dynamic, autonomous, organized and enjoying collaborative work. * Fluent French and English minimum B2 level. Teoxane SA * Teoxane SA Rue de Lyon, 105 1203 GENEVE * [ ](< >) jpid3111ac5jm jpit1043jm jpiy26jm