Contact Center Employee

Do you want to make a new start and bring fresh air into our team? Then become part of our team in Schaffhausen. With us, you can acquire broad knowledge and competently support our private customers with a wide variety of concerns. Together, we answer 1'700'000 customer inquiries annually via various channels and ensure professional support. With you, every inquiry gets an answer.

What you can achieve

• You receive telephone inquiries and ensure professional support for our customers.
• Additionally, you answer written concerns via our digital channels such as e-mail, live chat, or social media.
• You work with various systems such as SAP or CRM.
• If you have never heard of SAP or CRM, don't worry. Career changers or those re-entering the workforce are also welcome.
• In this case, you will receive several weeks of professional training and support from our communication professionals. Even after your introduction, we always have an open ear for your questions.
• With us, you work neither at night nor on Sundays - instead, partly from home office! Our attractive working hours are Monday to Friday, 07.30 - 18.00 and occasionally Saturdays until 12:00.

What you bring with you

• You have completed basic vocational training EFZ. A career change or re-entry is possible.
• Strong communication skills and enjoyment in dealing with people will help you to optimally support our customers.
• With initiative and solution-oriented thinking, you process our customers' concerns effectively and successfully.
• You enjoy working with digital tools and even if you are not yet familiar with all programs, you learn quickly.
• You have very good knowledge of one first national language and very good knowledge of a second national language. English is an advantage.