IT Support Technician

Why choose API?
API, with more than 30 years of exp&eacu
IT Support Technician
Why choose API?
API, with more than 30 years of experience, is a family business, recognized for its real IT expertise; digital transformation, support service, Cloud...
We have surrounded ourselves with the best experts in order to best meet the specific needs of our clients.
By opting for API, you choose a human-sized company benefiting from solid IT know-how.
We are proud of our unique corporate culture because we offer professional development opportunities, with continuous training programs, career evolution as well as rigorous monitoring.
We put humans at the heart of our activities: after all, our computers can solve problems, but they still do not know how to make a good coffee!
IT Support Technician
We are looking for an IT Support Technician to join us internally in Genève.
Your missions:
Resolve N1/N2 incidents and manage the current operation of client environments
Manage proactive monitoring and guarantee the integrity of daily backups
Handle calls, open, prioritize and follow tickets until their closure
Perform preventive and corrective maintenance according to established procedures
Install, administer and evolve client system and network infrastructures
Intervene directly on client site and participate in on-call rotations
Maintain and enrich the technical documentation of client architectures
Your profile:
CFC in computer science (or a title deemed equivalent)
At least five years of solid experience in technical support and system administration
Current residence in Switzerland
Excellent interpersonal skills and a strong customer orientation
High autonomy, operational rigor and reactivity in the face of unforeseen events jpidd8799e3jm jpit0936jm jpiy26jm