CX-Solution Project Manager (f/m/d) 100% - Hybrid

About Franke ## We, the company Franke with its three divisions, are a leading global provider of products and services for the domestic kitchen, professional system gastronomy and the convenience store sector, as well as for professional coffee preparation. With around 60 companies, we are at home on five continents. Over 8,000 employees repeatedly take on new perspectives to recognize opportunities and implement them into inspiring, innovative solutions for the requirements of tomorrow.   The Franke Coffee Systems division is a leading global provider of state-of-the-art solutions for professional coffee preparation. Together with our trading partners, we strive to deliver first-class cup quality, consistency and beverage variety and to ensure an outstanding customer experience through constant innovation.   As a CX-Solution Project Manager at Franke Kaffeemaschinen AG, you are responsible for the further development, digitalization and harmonization of Customer Service software applications along the end-to-end processes. You manage projects, coordinate stakeholders and ensure that innovative solutions are successfully implemented and used sustainably.  Your tasks ## • Analysis, prioritization and further development of existing and future software applications within the Commercial Excellence organization • Support in the planning and implementation of the solution and project roadmap • Planning, management and implementation of projects according to the defined project management standards including management of resources, budgets, risks and milestones • Creation and monitoring of project plans, deadlines and milestones • Collaboration in the further development and harmonization of system and process landscapes including relevant interfaces and SAP requirements • Coordination of interdisciplinary project teams and ensuring efficient project progress • Coordination and implementation of application roll-outs in the regions and national companies in compliance with deadline, budget and quality specifications • Cooperation and coordination with internal specialist departments, key users, external partners, Franke Group IT and other stakeholders as well as presentation of project progress in Steering Committees • Accompanying change management activities and supporting users in the introduction of new solutions • Collection, analysis and documentation of requirements as well as collaboration in the creation of product specifications and user stories Your profile ## • Technical or commercial degree (incl. further training at FH, HF level) or a comparable qualification acquired through professional experience. • Several years of professional experience in project management, preferably in an international environment • Good knowledge of classical and/or agile project management methods (e.g. Scrum) • Strong IT affinity as well as interest in digital solutions and business processes • Very good knowledge in using MS Office and project management tools • Experience in change management as well as in cooperation with different stakeholders • Strong communication, negotiation and conflict resolution skills • Ability to manage multiple projects in parallel and successfully coordinate different interests • Very good German and good English skills in speaking and writing • Structured, independent and solution-oriented way of working What we offer ## • 40-hour week • Home office 40% • Flexible working hours • Good accessibility from the station and highway • Innovation, research & development as well as production at the headquarters • Staff restaurant • Free coffee beverages from espresso to latte macchiato A world full of possibilities - for our employees and perhaps also for you? ## Danijel Zeravica, HR Manager, looks forward to the first contact with you. Please apply via the -- button. Thank you!     Further information can be found at: www.franke.com                           Important information for all Executive Search companies, headhunters and personnel consultants The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. All CVs/resumes submitted by external personnel service providers to Franke or its employees without a valid written agreement for recruitment with payment regarding the position in question are considered the sole property of our company. In the event that candidates presented by an agency are hired by our company and no prior agreement exists, no fees will be paid.