Call Agent Inbound

Call Agent Inbound Your activity • Processing of inquiries regarding the customer loyalty program as well as providing general information • Receipt and processing of inquiries via the infoline, the helpdesk and the technical support • Receipt, processing and follow-up of complaints in compliance with service and quality standards • Recording and passing on relevant information to the responsible departments Your profile • Commercial profile, completed vocational training as well as at least 1 year of office experience after training • Fluent Swiss German, ideally good French skills • Languages are an advantage: English, Italian • Flexible deployment options • Good PC skills, advanced IT user knowledge • Good understanding of telecommunications • Working hours: Mo -- Fr 08:00 -- 19:00 and Sa 08:00 -- 16:00 We offer • Responsible task in an acting company • Collegial working environment with flat hierarchies • Intensive training (2 weeks at 100%) with full salary • Development opportunities in the telecommunications industry • Attractive benefits and further training opportunities • Working from home possible by arrangement