Senior Business Analyst – Customer & Contract Management / Master Data

Senior Business Analyst – Customer & Contract Management / Master Data In this role, you are part of a central core team and support the analysis, further development, and optimization of a complex customer and contract data landscape. Senior Business Analyst – Customer & Contract Management / Master Data Job description: Analysis, collection, and documentation of the existing sales master data landscape, sales processes, and system landscape derivation of target images, target processes, and optimization concepts with a focus on customer and contract management Identification, consolidation, and documentation of functional and technical requirements in close coordination with relevant stakeholders Support in the evaluation, selection, and implementation of sustainable solutions, including support for tenders and Proof of Concepts Close cooperation with specialist departments, sales, IT, as well as parallel initiatives and projects Creation of business cases, effort estimates, risk analyses, and decision-making bases Preparation and moderation of workshops as well as creation of professional presentations for management Contribution of best practices and market views on modern solutions in the areas of Customer Management, Contract Management, and CRM About the customer: For a long-term transformation project in the banking environment, we are looking for an experienced Senior Business Analyst with a strong focus on customer management, contract management, sales processes, and master data management. Framework conditions Start: August 2026 or by arrangement Duration: end of December 2027 with option for extension Workload: 100% Location: Zürich, Hybrid Type of assignment: Personnel leasing/Payrolling via Swisslinx This position offers you the opportunity to participate in a strategically important transformation initiative and actively help shape the future orientation of customer, contract, and master data processes. You will work at the interface between specialist departments, sales, and IT and contribute your experience in business analysis, process optimization, CRM, and Master Data Management in a long-term project environment. Requirements: Several years of experience as a Business Analyst, Senior Business Analyst, Business Process Analyst, or Consultant in complex projects Very good knowledge of Banking, Financial Services, or comparable regulated industries Sound understanding of customer management, contract management, sales processes, and master data management Experience in the analysis and modeling of processes, data structures, requirements, and target architectures Strong analytical and conceptual thinking as well as experience in the development of target images, business cases, and sustainable solution approaches Confident appearance in stakeholder management as well as very good skills in the understandable preparation of complex content Experience in agile and interdisciplinary project environments Very good knowledge of Excel, PowerPoint, Jira, and Confluence German at C2 level as well as good English skills Experience with Siebel CRM, AI tools in the business analysis environment, or CRM transformations is an advantage jpidf73c814jm jit0729jm jiy26jm