IT Supporter (m/f/d) 80-100%

Today

5620 Bremgarten AG

IT Support

• Permanent position

Office

Salary range

70'000 - 85'000 CHF

01

Future employer ##

Our client, an established IT service company, supports diverse SME customers from different industries and places great importance on excellent customer service. The owner-managed team is looking for reinforcement in 1st-level support, where direct customer contact, fast problem solving, and technical competence in the Microsoft environment are the focus. In this role, committed professionals can expect short decision-making paths, a supportive team environment, and varied insights into different companies.

02

Your task ##

• Processing customer inquiries regarding Microsoft 365 and hardware
• Independent solution of technical problems in first-level support
• Escalation of complex cases to specialized technical colleagues
• Ensuring short reaction times for incoming support requests
• Direct telephone and remote support for customers from various industries

03

Benefits ##

• Participation in external further training
• Leisure benefits
• Career and advancement opportunities
• At least 5 weeks vacation
• Modern workplace
• Regular team-building measures and company events
• Structured and accompanied onboarding
• Responsible activities

04

Your profile ##

• Experience in 1st-level support with customer contact required
• Secure knowledge in the Microsoft environment and Windows necessary
• Fluent German skills and Swiss German understanding are required
• Teamwork and independent working style are required
• Service orientation and problem-solving competence with perseverance desired

05

Useful information ##

• Direct customer contact with diverse SMEs from different industries
• Owner-managed company with short decision-making paths and open communication
• Close exchange between the support team and technical specialists in everyday life
• Central location with modern infrastructure and optimal accessibility
• Varied tasks due to a broad industry mix of the supported customer companies