IT Supporter (m/f/d) 80-100%

Today 5620 Bremgarten AG IT Support • Permanent position Office Salary range 70'000 - 85'000 CHF 01 Future employer ## Our client, an established IT service company, supports diverse SME customers from different industries and places great importance on excellent customer service. The owner-managed team is looking for reinforcement in 1st-level support, where direct customer contact, fast problem solving, and technical competence in the Microsoft environment are the focus. In this role, committed professionals can expect short decision-making paths, a supportive team environment, and varied insights into different companies. 02 Your task ## • Processing customer inquiries regarding Microsoft 365 and hardware • Independent solution of technical problems in first-level support • Escalation of complex cases to specialized technical colleagues • Ensuring short reaction times for incoming support requests • Direct telephone and remote support for customers from various industries 03 Benefits ## • Participation in external further training • Leisure benefits • Career and advancement opportunities • At least 5 weeks vacation • Modern workplace • Regular team-building measures and company events • Structured and accompanied onboarding • Responsible activities 04 Your profile ## • Experience in 1st-level support with customer contact required • Secure knowledge in the Microsoft environment and Windows necessary • Fluent German skills and Swiss German understanding are required • Teamwork and independent working style are required • Service orientation and problem-solving competence with perseverance desired 05 Useful information ## • Direct customer contact with diverse SMEs from different industries • Owner-managed company with short decision-making paths and open communication • Close exchange between the support team and technical specialists in everyday life • Central location with modern infrastructure and optimal accessibility • Varied tasks due to a broad industry mix of the supported customer companies