Technical Clerk: Customer Service and Purchasing

Region: Gams / Werdenberg SG Work area: Customer Service & Purchasing Production Planning and Control (AVOR) and Customer Service: • Order entry: Calculation, counting, and measurement of customer products. • Reading technical drawings: Analysis, interpretation, and understanding of technical drawings and plans. • Technical clarification: Obtaining detailed information from customers or internal development in case of uncertainties. • Offers and pricing: Creation, price calculation, and dispatch of business offers as well as their follow-up. • Order management: Entry of customer orders and maintenance of master data in the ERP system. • Invoicing and order flow: Creation of delivery notes and invoices as well as the processing of complaints and credit notes. • Order tracking: Consistent monitoring of ongoing customer orders and supplier orders. • Internal synergies: Close cooperation and coordination with the Customer Service team in St-Imier. • Planning: Coordination and monitoring of deadlines. Purchasing: • Implementing and improving the purchasing processes in the ERP • Building master data for suppliers and items: Entry of all supplier conditions, item details, minimum order quantities, and delivery times as a clean foundation in the ERP. • Mapping orders in the ERP and tracking deadlines • Price monitoring and optimization • Conducting supplier evaluations • Checking and booking incoming goods as well as performing invoice verification and approval • Optimizing inventory and storage locations. • Training the team at both locations Your Profile • Education: Completed commercial basic training (EFZ) or an equivalent qualification. • Experience: Verifiable professional experience in order processing (AVOR) and/or customer service or in operational and strategic purchasing. • IT skills: Very good knowledge of Microsoft Office programs and experience with an ERP system. • Languages: German native language, good French skills. English skills are a great advantage. • Personality: Strong organizational talent, resilient, precise way of working, high service orientation, great flexibility, dynamic and a team player.