General Manager (M/F)

Come join us! Located in the canton of Fribourg, the AC Hotel by Marriott Bulle 4* has 120 modern rooms equipped with the latest technologies, 5 seminar rooms, a fitness center, a restaurant and a bar to meet the needs of a business and leisure clientele. This establishment is looking for, to complete its team: PROFILE SOUGHT: • Proven experience in a similar function within an international or high-end hotel. • Experience in team management and coordination of external service providers. • Excellent organizational skills and keen sense of detail. • Natural leadership, ability to unite and develop teams. • Solid communication and priority management skills. • Sense of customer service and quality orientation. • Mastery of common computer tools; knowledge of Opera Cloud is an asset. • Excellent mastery of French; knowledge of English is essential. MISSIONS: The General Manager is responsible for all Housekeeping operations at the hotel and ensures the highest standards of cleanliness, quality and presentation in accordance with Marriott International and AC Hotels standards. A key member of the management team, he/she actively contributes to the customer experience, opening and operational success of the establishment. The General Manager reports directly to the General Manager. RESPONSIBILITIES: • Housekeeping operations management • Ensure impeccable cleanliness of the entire establishment in accordance with Marriott standards and internal procedures. • Organize, plan and supervise all Housekeeping activities. • Ensure daily monitoring of rooms, public areas, offices and back-of-house spaces. • Carry out quality checks and implement necessary corrective actions. • Ensure compliance with hygiene, safety and health at work standards. • Team coordination Rooms • Ensure coordination and management of external cleaning teams in charge of rooms. • Define daily operational priorities with the external service provider. • Control the quality of services provided and ensure compliance with hotel standards. Develop a strong partnership relationship with the service provider's managers. Public areas • Recruit, train, supervise and develop the internal team in charge of cleaning public areas. • Organize schedules, assign tasks and monitor team performance. • Foster a positive, collaborative and service-oriented work environment. Inventory and purchasing management • Manage orders and stock levels of cleaning products, linen, welcome products and Housekeeping equipment. • Ensure optimal cost management and prevent stock shortages. • Monitor periodic inventories. • Participate in the development and monitoring of the department's budget. Supplier management • Develop and maintain close professional relationships with suppliers and external partners. • Negotiate, monitor and control services provided. • Participate in the selection of new suppliers when necessary. Customer experience • Ensure an exceptional customer experience through high standards of cleanliness and presentation. • Ensure rapid and effective follow-up of customer requests and complaints. • Collaborate closely with Front Office, Engineering and Food & Beverage departments to ensure smooth hotel operation. Leadership • Actively participate in management committee meetings. • Be a proposal force in the continuous improvement of processes and customer experience. • Promote Marriott culture and AC Hotel by Marriott Bulle values. • Accompany teams in a permanent approach to quality, development and operational excellence. WE OFFER: • The opportunity to participate in the opening of a new international hotel under the Marriott brand. • A modern, dynamic and stimulating work environment. • Development opportunities within Marriott International. • The opportunity to join a passionate and ambitious team from the opening of the establishment. Send us your application (cover letter, CV and references) by email to gm@acbulle.com