an Administrative and Project Coordinator Permanent - 80% to 100% - Permanent

an Administrative and Project Coordinator Permanent - 80% to 100% - Permanent L’Hôtel Beaulac is a superior 4-star hotel with 116 rooms, ideally located on the shores of Lake Neuchâtel, offering an exceptional view of the Alps and the city. It offers a complete experience thanks to its Waves panoramic lounge bar on the 7th floor, its Lake Side brasserie facing the lake, as well as its conference center. As a leading player in French-speaking Switzerland, the establishment is part of a hotel group that also includes the Hôtel Ibis in Thielle and the Design Hotel F6 in Geneva. It is committed every day to offering high-end services based on know-how and interpersonal skills, across all its professions: accommodation, catering, reception, and events. In this context, we are looking for an Administrative and Project Coordinator (80% to 100%, Permanent), a versatile position combining support to management, administrative coordination, communication, and customer experience. an Administrative and Project Coordinator Permanent - 80% to 100% - Permanent Support to management & administrative coordination Proactive management of the agenda, prioritization, and coordination. Organization of meetings, business travel, and events. Preparation of files, presentations, and dashboards. Coordination and follow-up of projects entrusted by management. Drafting of minutes, correspondence, and administrative documents. Follow-up of e-mails, contracts, and deadlines. Management, filing, and archiving of administrative documents. Centralization and synthesis of key information. Administrative follow-up of sales (invoicing, orders, and various administrative follow-ups). Management of office supplies and supplier relations. Contribution to the continuous improvement of administrative and organizational processes. Communication, image & social media Drafting and updating of the establishment's communication materials (cards, menus, commercial materials, etc.). Coordination of projects with external service providers (graphic designers, printers, agencies, etc.). Updating of the website. Highlighting the events, offers, and experiences proposed by the hotel. Customer experience & quality Processing and follow-up of customer feedback. Coordination with different departments to ensure a consistent, personalized customer experience in line with the expectations of a demanding clientele. Implementation, analysis, and monitoring of satisfaction indicators. Drafting, updating, and monitoring of internal procedures related to service quality. Participation in monitoring the application of the establishment's standards across different departments. Participation in the implementation of actions aimed at building customer loyalty and strengthening their engagement with the establishment. Contribution to the development of a culture oriented towards service, quality, and operational excellence within the teams. Operational support Ensuring a relay role between management and the different departments to promote effective communication and optimal coordination of activities. Providing support to operational teams to contribute to the smooth daily functioning of the establishment. Contributing to the anticipation of operational needs and the search for suitable solutions in case of unforeseen events. Occasional participation in customer reception and inter-departmental coordination. Participating in the fluidity of the customer journey, from the preparation of arrival to the post-stay follow-up. Providing administrative support to different departments according to priorities and business needs. Ensuring compliance with internal procedures and contributing to the continuous improvement of operational practices. Demonstrating flexibility and adaptability to respond effectively to the needs of the establishment in a dynamic environment. Your profile Experience in the hotel sector is required. Excellent organizational, versatility, and adaptation skills. Developed sense of service, quality, and detail. Ability to effectively manage priorities and handle several files and projects in parallel. Autonomy, proactivity, and spirit of initiative, with a solution-oriented approach. Excellent writing, interpersonal, and communication skills. Neat presentation, positive attitude, and professional posture. Personable, accessible personality, comfortable in human relations, with a true sense of welcome and contact. You enjoy working in a team and know how to create simple, positive, and professional relationships with your various interlocutors. Ease in evolving in a dynamic, demanding, and constantly evolving environment. Languages French: native language. English: fluent (oral and written). German: an appreciated asset. Conditions Permanent contract (CDI). Activity rate: 80 to 100%. Hours mainly from Monday to Friday (daytime). Occasional flexibility is expected during events or in case of exceptional operational needs. A varied position offering close collaboration with management, members of the management committee, and employees within a stimulating and demanding environment. Do you recognize yourself in this profile and wish to join a dynamic and recognized establishment? We invite you to send us your complete application file by e-mail to the following address: Écrire un email (<>). We warmly thank all persons who will take the time to send us their application. After careful study of the files, candidates matching the expectations of the position will be contacted. Without a response from us within a period of three weeks, we invite you to consider that your application has not