Senior Product Manager Corporate Account 80-100% - Medienjobs

Do you want to develop yourself? We give you the space to do so. Do you want to contribute to ensuring that our corporate customers can rely on the reliability of their accounts? In the area of Onboarding & Account Journeys, you will shape the end-to-end experience - from the efficient acquisition of new customers to the simple handling of their finances. You will ensure smooth operations regarding corporate accounts and analyze as well as improve relevant customer journeys. In this way, you create simple processes and strengthen trust in PostFinance. What you can achieve • You ensure the leadership of the specialist operations and daily business in the area of corporate accounts and are the first point of contact for our stakeholders • You are responsible for the financial leadership of your products, process customer inquiries and incidents, maintain customer and information documents, conduct product training and create reportings • Using your experience in Customer Experience Management, you continuously develop customer journeys and business processes - end-to-end, cross-channel and data-based • You analyze customer needs, market and competitive developments as well as insights from daily business and derive valuable measures from them • You work closely with internal stakeholders and external partners, communicate in a target-group-oriented manner and ensure that the customer view, business requirements and feasibility are in harmony • You actively participate in projects for improvement or further development and contribute your specialist knowledge as well as the customer view in all phases • You use your agile, customer-centric mindset and ensure that our journeys achieve measurable impact What you bring with you • Higher education (Uni, FH, HF) in business administration, marketing, product management or a comparable field • Many years of experience in product management, ideally at a bank, a financial service provider or in the area of accounts • Very good analytical and conceptual skills as well as strong comprehension • Experience in Customer Experience, Service Design, Business Development or Customer Journey Management as well as in the independent application of design thinking methods and the evidence-based derivation of hypotheses and decisions • Confident handling of different stakeholders and interests as well as decisiveness and openness to new approaches • Ability to familiarize yourself with specialist and technical topics to capture customer needs and develop suitable solutions Pay equity Openness and transparency are part of our culture - even regarding pay. That is why we specify the salary range in job advertisements. In doing so, we set a clear sign for pay equity: equivalent work is remunerated within the same framework with us and is fairly determined according to the PostFinance salary system. For this position, the annual salary at a 100% workload is between CHF 115-000 and 135-000. The actual salary depends on your profile and your experience and may be slightly below or above this range depending on its characteristics.