ICT Supporter Service Desk 80-90%

Start date:

01.11.2026 or by arrangement

Work location:

Bern

The gibb Berufsfachschule Bern is a cantonal educational institution in which approximately 7,000 young people are taught in more than 60 professions. In addition, we provide part-time vocational training for approximately 1,000 professionals at all levels of vocational further education.

The Service Desk is the face of IT: All inquiries from our learners, teachers, and employees converge here, personally, by telephone, or via the ticketing system. As an experienced ICT Supporter, you solve support cases at the First Level independently and with a high first-call resolution rate. On-site or in Field Support, you assist our users and ensure that the equipment for lessons and the daily work of the administrative staff functions reliably. You take over more demanding cases at the 2nd Level level in close cooperation with the Engineering Team. You actively pass your knowledge on to your team and maintain contact with partners and suppliers.

Your tasks

• Prioritize, document, and close support inquiries via all channels with a high first-call resolution rate
• Independently analyze and resolve hardware, software, network, and communication problems
• Solve demanding First- and Second-Level cases and coordinate with Engineering, Service Management, and external partners
• Staging, provisioning, and maintenance of workstation systems, mobile devices, and peripherals
• Support of presentation and AV technology in the classrooms
• Management of user accounts and access rights in the school network
• Introduce and provide technical support to team members and learners regarding support processes
• Ensure inventory, procurement, knowledge base, documentation, and BYOD support at the gibb locations

Your profile

• Completed basic IT training: ICT-Fachmann/-frau EFZ or Informatiker/in EFZ
• Several years of professional experience in ICT support, especially in First Level as well as ideally in Second Level
• Sound knowledge of Windows clients, Microsoft 365, Entra ID, and Intune as well as networks
• Experience in supporting mobile devices (iOS, Android, macOS) is an advantage
• Confident handling of ticketing systems and incident management
• Strong analytical and problem-solving skills. You handle cases independently until completion
• Experience in coordinating internal and external partners as well as enjoyment of knowledge transfer
• Service-oriented, helpful, and resilient personality with a professional appearance
• Very good German skills in speaking and writing. English skills are an advantage

We offer you

In the IT department, a dynamic and innovative working environment awaits you, in the development of which you can participate. We rely on agile workflows, contemporary organizational structures, and a culture of mutual appreciation. In addition to fair employment conditions, we offer you the following benefits:

• A versatile and responsible activity with direct contact with learners, teachers, and employees.
• The opportunity to actively help shape the support processes, standards, and the ICT landscape of the gibb.
• Opportunities for professional and personal further education.
• An attractive working environment with modern technologies and a supportive team.

Contact

Curious? Your contact for questions: Joel Lehmann, Co-Deputy Head of IT, Telephone 031 335 93 61, joel.lehmann@gibb.ch

http://www.gibb.ch