Trainer - Customer Training

Your Tasks ###

• Develop, organize, and deliver engaging customer training programs for products, processes, and technologies.
• Prepare training content for new products and conduct internal training sessions for Service and Technology teams in accordance with the annual training calendar.
• Continuously learn and become certified in new products, technologies, and solutions.
• Support and engage customers by providing professional training experiences tailored to their needs.
• Collaborate closely with cross-functional teams including Product Management, Engineering, Sales, and Customer Support.
• Create post-training reports, evaluate training effectiveness, and identify opportunities for improvement.
• Design, develop, and maintain training materials using various tools and formats, including digital and online learning platforms.
• Create, record, and manage online training content such as e-learning modules, webinars, and instructional videos.
• Ensure training content remains up-to-date and aligned with the latest product developments.
• Travel internationally (approximately 40-50%) to deliver customer training and support global training initiatives.

Your Profile ###

• Strong passion for training, coaching, knowledge sharing, and customer development.
• Proven technical understanding and process expertise.
• Excellent presentation, facilitation, and documentation skills.
• Strong learning agility, analytical thinking, and problem-solving abilities.
• Fluency in English is mandatory due to the global scope of the role.
• Ability to effectively engage and present to diverse audiences.
• Strong communication skills with the ability to adapt training methods and content to different participant knowledge levels and expectations.
• Experience in designing and developing comprehensive training materials using multiple tools and learning formats.
• Advanced IT skills and a high affinity for digital technologies and new media.
• Experience with online learning systems, e-learning content creation, video recording, and virtual training platforms is highly desirable.
• Self-motivated, organized, and able to work independently as well as within international teams.
• Willingness to travel worldwide up to 40-50%.

Our Offer ###

• an international working environment with long tradition
• versatile activity in a future-oriented environment with a lot of self-responsibility
• good development opportunities and fair employment conditions
• a motivated team with mutual respect and good cooperation