Team Leader Service and Process Management

In this key role, you will actively shape the services and processes of one of the most modern hospital organizations in Switzerland. Your work makes a direct contribution to stable, secure, and high-performance ICT -- and thus to the best possible care for our patients.
To build our newly created Customer Center division, we are looking for an experienced, entrepreneurially-minded leader as Team Leader Service and Process Management, who shapes changes, develops teams, and brings our service organization to the next level.

What awaits you

• You lead and develop an interdisciplinary team with a future seven employees in the specialist areas of Service Management, Process Management, Operation Control Center (OCC), Configuration Management (CMDB), and eLearning. You actively shape change processes, establish sustainable team structures, and promote open, appreciative, and constructive cooperation
• Together with your team, you design the ICT service portfolio for the core business and ensure professional Service Management
• You lead the cross-cutting process management within the directorate and ensure operational process sovereignty for some central service management core processes such as, for example, Demand and Request, but also Service Lifecycle Management, Service Catalog Management, Event Management, or also Knowledge Management
• You are responsible for the operation and further development of the Learning Management System (LMS) of the Insel Gruppe. In addition, you coordinate the conception, preparation, and provision of training offers
• You build an Operation Control Center (OCC) and develop proactive monitoring and alerting concepts to detect impairments in ICT service quality early on and ensure sustainable improvements
• You bear overall responsibility for the central ICT inventory (CMDB) as well as for the establishment and implementation of effective governance in Configuration Management

What you bring with you

• You have a completed degree in Computer Science, Business Informatics, or a comparable tertiary education, as well as several years of professional and leadership experience in a comparable function
• You understand complex functional and technical contexts and are able to translate them into viable concepts, efficient processes, and clear requirements for different stakeholder groups
• You work analytically, structurally, and solution-oriented and convince through a pronounced awareness of quality and processes
• You live a pronounced customer orientation, communicate appropriately for the target group, and create constructive cooperation through your open and appreciative manner
• You take responsibility, make well-founded decisions, and advance topics successfully with initiative and implementation strength
• You have very good German and English skills

Our offer

• A key role with great creative freedom in building our new Customer Center as a contribution to university-level digital high-end medicine
• A motivated, interdisciplinary team looks forward to working with you
• Flexible working hours, home office possibilities, and a modern workplace in the center of Bern
• Award-winning gastronomy as well as diverse development opportunities

Applications from recruitment agencies will not be considered.

Questions about the position?

Further information will be gladly provided by

Hannes Schrittesser
Head of Customer Center

+41 79 61 9 19 14