1st Level Support:in temporär (a) 100% [Ref:2793]

Your tasks: • Support of the helpdesk and the hotline (first-level support) • Forwarding more complex malfunctions to the responsible IT support • Resolving malfunctions via remote support by telephone and supporting users in handling the digital services of the Confederation • Supporting users in handling devices (SmartDevices, notebooks, etc.) Your profile: • IT knowledge and experience in first level support, knowledge of the ITSM Suite from BMC Remedy is an advantage • High service orientation and understanding of customer needs • Motivated, committed and independent personality with a customer- and team-oriented way of working • Communicative as well as strong-performing personality with an understanding of complex issues and a positive basic attitude • Very good knowledge of German and at least one other official language at at least B2 level Your chance: • Modern working environment • Varied tasks in an exciting environment Details about this position: • 02. November to end of December 2026 • Place of work Bern area • Temporary employment relationship • Full-time position 100%