Business Analyst - Automation & AI

Your tasks:

Active participation in day-to-day operations to familiarize yourself with existing processes, systems, and challenges
Analysis, structuring, and documentation of existing workflows and work processes
Identification and prioritization of manual, recurring, and automatable activities
Development and implementation of suitable automation and AI solutions
Integration of new solutions into existing processes and systems
Analysis and measurement of the efficiency increases and relief achieved
Continuous further development and optimization of existing workflows
Documentation of the developed and implemented solutions
Ensuring knowledge transfer within the team
Collaboration and coordination with relevant internal stakeholders

Your profile:

Experience as a Business Analyst, Process Analyst, Automation Specialist, or in a comparable function
Knowledge or practical experience with ServiceNow
Good knowledge of ITIL and IT Service Management
Knowledge of SIAM (Service Integration and Management)
Experience or sound knowledge in the field of automation and the use of AI
Experience in the analysis, documentation, and optimization of existing business and IT processes
Ability to recognize manual and recurring workflows and derive suitable potential for improvement
Willingness to actively familiarize yourself with day-to-day operations and get to know existing processes from practice
Strong analytical skills as well as a quick grasp
Independent, structured, and solution-oriented way of working
Good communication and coordination skills
Experience in integrating automation or AI solutions into existing system landscapes is an advantage
Experience with process optimization and the measurement of efficiency increases is an advantage
Fluent in German and English

Automatically translated from the original.

Posted 5 days ago

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