Assistant Head of Reception (M/F)

• 26 June 2026 • 100% • Indeterminate duration • Lausanne With establishments all anchored in the Swiss territory, we work to express a Beautiful Hospitality, responsible and sustainable. Deeply humanist and at the service of exceptional know-how, Sandoz Fondation Hotels puts its employees at the heart of its vision. ##### OUR VALUES ## At Sandoz Foundation Hotels, our mission is to preserve the environmental, material and intangible heritage of our properties through a healthy, profitable and responsible hotel operation. ##### The perfectly mastered expression of SWISS EXCELLENCE HOSPITALITY #### A full and complete commitment to the SUSTAINABLE TRANSFORMATION of our activities #### THE DEVELOPMENT OF OUR TALENTS in a healthy, fulfilling and participatory work environment. #### Assistant Head of Reception (M/F) The Hotels of the Sandoz Foundation Between lake and mountain, join hotels where natural elegance meets service excellence. Here, every moment reflects the beauty and authenticity of our landscapes, in a setting as inspiring for our customers as for our teams. We offer our employees real opportunities for development within exceptional establishments. Beautiful hospitality is the one that comes from the heart, and it is with passion that we make it shine every day. To complete our team, we are looking for a: Assistant Head of Reception (M/F) Workplace: Lausanne Palace Entry date: 03-08-2026 Type of contract: Indeterminate duration contract Responsibilities • You manage the day's arrivals (room allocation, VIP welcome, management of special requests, follow-up of regular customers, groups and potential relocations). • You ensure effective collaboration with all departments of the establishment. • You monitor the clients present, in particular in the management of complaints, and provide precise feedback to the Head of Reception. • You control the billing and collection of individual clients as well as groups. • You develop, control, update and ensure the application of reception procedures. • You participate in the recruitment and integration of new employees, ensure their training, follow-up and evaluation. • You organize and lead the various reception meetings (Morning Meeting, Afternoon Meeting, Operation Meeting and management sessions). • You perform duties and ensure the smooth running of the reception's daily operations. Sought profile • You master common computer tools, in particular Word, Excel and Internet. • You are bilingual in French and English. • You master hotel software Fidelio and Opéra. • You have solid accounting knowledge as well as managerial skills. • You have knowledge in training matters, in particular in the development of training plans and procedures. • You demonstrate organization, rigor and a great ability to adapt to change. • You have an excellent sense of relationships and customer service, as well as an impeccable presentation. • You are smiling, friendly, open-minded, have an excellent team spirit and are able to manage stress effectively. Our benefits • Temporary accommodation • Internal training • Access to sports facilities • Quality catering at a preferential price Additional information Requirements: In order to be able to work in Switzerland, the candidate must be in possession of a work permit or meet the legal requirements for obtaining a permit. Why join Sandoz hotels Joining Sandoz Foundation Hotels means integrating a group where excellence, employee development and sustainable development are at the heart of our values. We invest in your professional development and offer an inspiring work environment, where team spirit and authenticity are essential. Together, let's shape beautiful hospitality with passion and commitment.