Senior Business Analyst ServiceNow

Senior Business Analyst ServiceNow H/F Member of the Sigmalis group, active since 2007 in IT consulting and engineering, Sigmalis Talent Services accompanies companies in the identification and attraction of IT experts and executives, offering a complete recruitment service: fixed placement, delegation in management, temporary mission and executive search. Our recruitment expertise for over 20 years in Suisse Romande, combined with an in-depth understanding of technological professions and HR challenges, allows us to offer you relevant opportunities in professional environments that are truly adapted to your expectations. Our priority is to ensure your long-term success, whether you are looking for a fixed position with a client or as a consultant within our team. Job description We are looking for a Senior Business Analyst, with solid skills in the ServiceNow ecosystem, to strengthen our teams on ongoing projects. You will join a team including project managers, architects, service managers, other business analysts and developers. As a true functional reference, your role will be essential in designing the roadmap, managing the product backlog by maximizing the use of the software's standard features, and implementing high-quality solutions. Responsibilities: Pre-project & Framing: Support pre-project phases (pre-sales) by preparing feasibility studies, quotes, organizing demonstrations and advising businesses on the best approaches. Design & Architecture: Assume responsibility for the technical and functional design of developments. Lead design reviews and ensure the quality control of produced artifacts. Product governance: Manage the roadmap and product backlog, and ensure active technological monitoring within your scope. Change management: Accompany projects during their design phase to ensure the compatibility of developments with global objectives (mutualization, transversality, respect for standards). Collaboration & Support: Manage relationships and communication with stakeholders (project teams, businesses, support teams, architects and engineers) and provide your technical expertise. Project life cycle: Actively participate in the preparation of deliverables (test concepts, deployment concepts) as well as testing, deployment, support and regular reporting phases. Sought profile Higher education in computer science (HES diploma, computer science license, EPF engineering diploma, federal diploma or equivalent). Confirmed experience of 5 years and more in the functional analysis function. Excellent confirmed mastery of the AppEngine and CSM modules of ServiceNow, as well as a good understanding of the modeling and data model of these modules (CSM and SPM). Solid knowledge of development engineering processes (phases and associated deliverables) and systemic vision practices. Mastery of technical environments: ServiceNow, JIRA, XRAY, SharePoint, iServer, Figma / Axure. Excellent oral and written communication, adapted to different target audiences, combined with strong skills in change management and facilitation of working groups (workshops). What will make the difference: Certifications: Holding ServiceNow certifications and/or methodological certifications (BPM, BPMN, ISTQB). Methodology: Confirmed experience in an Agile environment and good knowledge of ITIL practices. Posture: Leadership, eloquence, clarity of speech and proven ability to analyze and solve problems. Soft Skills: Autonomy, sense of responsibility, resilience, ability to collaborate effectively in a team and natural commitment to continuous improvement. jpid15469e7jm jpit0728jm jpiy26jm