Service Desk Employee 100% [Ref:2790]

Service Desk Employee (a) 100% [Ref:2790] Freestar-Informatik AG has been successfully active on the market since 1998. Through constant growth and expansion of core competencies, Freestar-Informatik AG offers its clientele a versatile IT service and consulting portfolio. We are constantly looking for IT specialists and managers for our clientele. In doing so, we place the highest value on ensuring that applicants, clients, and jobs fit together optimally. Ready for the next career step? For our established clientele, we are looking for a linguistically gifted, motivated, and flexible personality as soon as possible or by arrangement Service Desk Employee (a) 100% [Ref:2790] Your tasks You are the first point of contact for users and ensure that IT problems are solved professionally You analyze technical malfunctions, find suitable solutions, and accompany the requests until successful completion You support employees with questions regarding workplace systems, Microsoft 365, as well as various business applications You process incidents and service requests in the ticket system while keeping an eye on quality and response times You document solutions and actively contribute to continuously improving service quality Your profile Very good German skills (at least level C1) as well as good Italian skills (at least level B2) Completed commercial / ICT training or corresponding professional experience in the IT environment Initial experience in IT support, service desk, or in a comparable customer-/service-oriented role is an advantage Enjoyment of customer contact as well as a structured and solution-oriented way of working Teamwork skills, reliability, and the willingness to take responsibility for the concerns of the users Your chance A varied activity in a modern IT service environment with a lot of customer contact The opportunity to use your language skills daily and support users in German and Italian A collegial team as well as a structured induction that facilitates your entry The chance to further expand your IT knowledge and actively contribute to the improvement of support processes Details about this position Start of position from September 2026 Work location Bern area Temporary indefinite employment relationship Full-time position 100% jpid88921d1jm jit0730jm jiy26jm