Hotline Specialist

Bern | 80-100% The contribution you can make <br /> • Process requests received in writing or by telephone (first-level support) from military personnel, command bodies, commanders, and citizens regarding topics ranging from information days to recruitment, up to discharge from the obligation to perform military service, sometimes also in Italian or French • Provide support to users of Service Management, the digital platform for interaction between military personnel and the administration, as well as process questions concerning access, functioning, and processes • Provide solution-oriented information and advice appropriate to the situation, as well as forward complex issues or those concerning another area to the competent specialized bodies • Manage and constantly update the frequently asked questions database to ensure a uniform quality standard in terms of information and services • Cultivate a close dialogue with other sectors in order to improve customer satisfaction <br /> What distinguishes you <br /> • Commercial vocational training with experience in customer assistance and good knowledge of the organization of the army • Communication skills and team spirit • Responsible, autonomous, and customer-oriented way of working • Completion of military training, ideally as a senior non-commissioned officer or officer of the Swiss Army, constitutes an advantage • Excellent oral and written knowledge of a second official language and, possibly, good knowledge of a third official language <br /> In summary Army Personnel accompanies military personnel from recruitment to discharge from military service. Take responsibility in an innovative and customer-oriented environment and contribute to optimizing interaction with the militia in a targeted and future-oriented manner. What we offer <br /> • Working for Switzerland We strive for the successful Swiss model and work for the well-being of the population. • Experiencing diversity The implementation of equal opportunities allows us to best express our skills and to contemplate different points of view. • Fit at the workplace We provide support and advice to our female and male employees on the topic of physical and mental health. All benefits (https://www.stelle.admin.ch/stelle/it/home/bundesverwaltung/ihre-vorteile-auf-einen-blick.html) <br /> Your commitment to security and freedom The Instruction Command (Cdo Istr) is responsible for instruction within the Swiss Army -- from recruitment to general basic instruction up to cadre instruction -- regarding the militia and professional soldiers. It includes Higher Cadre Instruction, Army Personnel, five training formations, the Instruction Center, and the specialized Service for Women in the army and diversity. One third of the approximately 2350 employees is active in civilian professions in scientific, technical, medical, psychological, administrative, or sporting fields and contributes to success together with professional soldiers. The Swiss Army employs over 9000 employees within the framework of four military professions and approximately 200 civilian professions, in 110 locations throughout the national territory. Furthermore, it provides for new recruits, training apprentices in over 30 professions. Complementary information Choosing a job with the Swiss Army is worthwhile and offers numerous advantages. More information on the site esercito.ch/vantaggi. (https://www.vtg.admin.ch/it/vantaggi) Questions about the workplace Tobias Bucher Head of Army Customer Center +41 58 48 92010