Customer Service Specialist Pharma m/f) / Permanent

(Exclusive) Customer Service Specialist (Technical) Pharma m/f) / Permanent Introduction On behalf of our client, an internationally active, renowned pharma service provider based in the Zurich North area (central station location, also 2-3 days home office possible), we are looking for an immediately or by arrangement Nature of work In this varied role, you are part of the Customer Service and Account Management team of our client and undertake versatile activities at the interface with international pharma producers (US market). You advise the pharma companies in English on cooperation agreements (Pharma Services), the use of IT databases and cooperation platforms (superuser function after training) and are active in monitoring customer performance. You process customer inquiries, solve technical problems together with the internal IT and coach customers in the use of various data analysis tools. You participate in internal projects (e.g., process optimizations, customer satisfaction measurements) and work closely with various internal departments (e.g., Sales, Marketing, Finance). With your competence and winning appearance, you are simultaneously the business card as well as the competent sparring partner in general questions regarding products and services for the international clientele (US pharma producers). This is in a dynamic, strongly growing and innovative international company with a sympathetic, uncomplicated corporate culture, flat hierarchies and attractive employment conditions (e.g. 6+ weeks vacation, very good social benefits etc.). Requirement profile To be successful in this responsible task, you bring a commercial or IT basic training. A Bachelor's degree (e.g. BWL) as well as initial relevant professional experience is also conceivable. You have several years of experience in comparable positions (e.g. sales administration, customer service with IT interfaces), which you have ideally gained in an international healthcare/pharma or health insurance environment. Specific practice in activities with IT databases/data analysis systems is, as is experience from the international environment (e.g. dealing with US customers), an advantage. You bring business fluent English skills as well as ideally also good German skills; other languages are an advantage. You are proficient in using MS Office incl. Excel (possibly incl. Pivot) and Power Point; good knowledge of BI tools (e.g. Power BI) and/or JIRA is an advantage. If you are additionally a pragmatic, well-organized personality who can communicate winningly on all hierarchical levels, then we should get to know each other as soon as possible. Are you looking for a new challenge in (Technical) Customer Service Pharma/Health Insurance in a dynamic, international environment? Do you meet the above requirements? Then we look forward to receiving your complete application documents (CV in English, certificates and diplomas) to Mr. Theiler, Sr. HR Consultant/CEO, write E-Mail (<>). jpid2db2325jm jit0731jm jiy26jm