Specialist Customer Service (80 - 100%)

SIX is driving the transformation of the financial markets. What distinguishes us drives us forward: between local roots and global relevance, we are a unique mixture of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of the financial markets with us. Specialist Customer Service (80 - 100%) # Zurich, Olten | (up to 40% Home Office possible) | Reference 8156 Do you want to actively help shape the operational shift operation in a 7/24h Customer Service Center and ensure excellent service together with an experienced team? Then our Customer Service Center in the Banking Services area is looking forward to meeting you. As Specialist Customer Service Center, you will take on a central role in daily operations. You will manage the shift operation, provide professional support to our Customer Service Agents, coordinate escalations, and ensure that service levels, quality standards, and customer experiences remain the focus at all times. In doing so, you will work closely with internal interfaces, act in a solution-oriented manner, and contribute to the continuous further development of our services and processes. These are your tasks ## • You monitor and manage the operational shift operation in the Customer Service Center and ensure the required service levels and quality standards. • You plan and schedule the resource deployment within the shift operation and ensure a stable, customer-oriented daily routine. • You support, advise, and promote Customer Service Agents in operational and professional matters. • You coordinate escalations in telephony, system, and service disruptions and, if necessary, take over demanding customer conversations and complaints. • You identify weaknesses in services, processes, and tools, address them promptly, and support the continuous further development of the Customer Service Center. This is what you bring with you ## • You have a basic commercial education or Matura as well as several years of experience in a comparable function or at least four to five years of experience as a Customer Service Agent with corresponding proof of performance. • You think and act in a highly customer-, service-, and solution-oriented manner and remain calm, reliable, and professional even in demanding situations. • You work independently, analytically, in a networked and forward-looking manner and bring organizational strength, resilience, flexibility, and a strong hands-on mentality. • You are a team player, loyal, and communicative personality with high social competence, a confident appearance, and very good PC and MS Office user skills. • You have business-fluent German, French, English, and Italian skills and are willing to be deployed in a versatile manner in the 7/24h shift operation. If you have any questions, visit our or contact Julia Schmidt at the number \+41 583 994 236. For this vacancy, we only consider direct applications. Diversity is important to us, so we look forward to receiving applications regardless of personal background.