Customer Success Specialist – SaaS Customer Consulting & Application Support

Customer Success Specialist – SaaS Customer Consulting & Application Support (70–100 %) edoobox is a SaaS solution for the organization and booking of courses, events and appointments. We are looking for a customer-oriented, analytically thinking person who understands customer wishes, develops suitable solutions in edoobox and accompanies complex issues understandably. Your tasks Consulting our customers via email, telephone and screen sharing Analysis of customer requirements and implementation into suitable edoobox setups Accompanying new customers during onboarding and in the mapping of their processes Systematic investigation of malfunctions and documentation of reproducible errors for development Creation and further development of instructions, support templates and internal solution descriptions Passing on customer feedback and helping to shape our support and Customer Success processes What you bring with you You understand complex processes, think structurally and communicate clearly. You investigate problems analytically and do not promise solutions before you have checked them. You take responsibility for inquiries and accompany them until a traceable solution is reached. Very good German skills in spoken and written language; English skills are an advantage. Confident handling of web applications as well as a basic understanding of data, user roles, interfaces and automations. Experience in SaaS support, Customer Success, application support, software onboarding or application consulting is ideal. What awaits you A versatile SaaS application and demanding customer processes Structured induction as well as direct cooperation with development and management Short decision-making paths and room for your own suggestions for improvement Responsibility for functioning customer solutions instead of pure ticket processing Application We do not want to only judge your CV, but want to see how you think and approach problems. Send us your CV and describe a situation in which you analyzed an initially unclear customer wish or a technical problem and translated it into a concrete solution. How did you proceed? We look forward to people who really want to understand software and give customers not just an answer, but a functioning solution. jpiddfa77c7jm jit0834jm jiy26jm