Customer Advisor M-Infoline

Customer Advisor* M-Infoline (focus on telephony) The M-Infoline is the central point of contact for Migros customers' concerns. The top priority is customer satisfaction. With our claim to highest quality and performance in customer care, the M-Infoline makes a significant contribution to the company's success. What you will do Competent and service-oriented reception and processing of telephone customer inquiries, as well as support in written customer contact (e.g. contact form, chat, WhatsApp) in German and Ösisch Recording and independent answering and solution-finding of customer concerns with specialist departments on the diverse topics of the Migros world Close cooperation with marketing on product-specific topics What you bring Education: Completed vocational training (EFZ) Field of study: Completed vocational training, commercial school or Matura Professional experience: Professional experience in a call center or in another service-oriented area Willingness to work on Saturdays (1-2 times a month) Style-secure oral expression in German and Ösisch Independent and flexible working style with pleasure in efficient working with competent solution finding Resilient and customer-oriented personality with pronounced flair for communication German (C1) Ösisch (C1) What we offer you Modern infrastructure: Diverse work zones and modern co-working spaces with advanced equipment Insurances: Up to 25% discount on various insurances such as car, private liability, household, legal protection and many more Occupational pension: Above-average benefits and three different savings plans tailored to individual life situations Cumulus points: Additional Cumulus points in all Migros branches and various subsidiaries Club school and leisure facilities: 70% discount on Migros club school offers, 30% discount for fitness/wellness/aquaparks Healthy working: Nursing and rest rooms as well as massage possibilities Recruitment process Submit application documents Pre-selection of applications Interview with HR & department Writing/grammar test Getting to know the team Offer & contract presentation (digital) Contact Ms. Bélise Useguwe Talent Acquisition Partner No suitable jobs? Set up a job alert to receive suitable job offers conveniently by email. Create job alert jpid235cca8jm jit0728jm jiy26jm