Vision Engineer - Customer Service

• 05 September 2026
• 100%
• Indefinite duration
• Boudry

As a Vision Engineer in Customer Service, you are a key technical expert supporting customers in real production environments. Your mission is to ensure the performance, reliability, and long-term stability of vision systems deployed on high-precision automated assembly lines. By solving complex technical challenges, optimizing system performance, and leading continuous improvement initiatives, you have a direct impact on productivity, product quality, and customer satisfaction.

Key Responsibilities

• Provide advanced technical support for vision systems installed at customer sites
• Diagnose and resolve complex issues related to optics, lighting, acquisition, and image processing
• Perform on-site and remote interventions to restore and optimize system performance
• Analyze production data and identify the root causes of performance deviations
• Optimize existing systems in terms of robustness, repeatability, and reliability
• Support critical project phases at the customer site (ramp-up, stabilization, external acceptance tests)
• Collaborate closely with engineering teams to escalate issues and contribute to product improvements
• Maintain accurate and up-to-date technical documentation (configurations, parameters, software)
• Ensure customer training and technical knowledge transfer
• Contribute to the continuous improvement of support processes, tools, and vision standards

Key Behavioral Competencies

• Technical competence
• Respect for commitments
• Solution orientation
• Safety awareness
• Data integrity
• Achievement of objectives

Functional Competencies

• Autonomy
• Communication & Feedback
• Responsibility
• Product & process optimization
• Time management
• Problem solving

Profile

• Bachelor's or Master's in Microtechnology, Automation, Industrial Computing or equivalent
• Proven experience in industrial vision systems or automated equipment
• Knowledge of Cognex, Keyence or similar solutions is a major asset
• Experience in customer support, commissioning or field service is a plus
• Availability for travel (10-30%)
• Proficiency in French and English

What we offer

• A high-impact technical role at the interface between engineering and customer operations
• Exposure to complex and varied industrial challenges
• Direct contribution to customer performance and production excellence
• An international and multidisciplinary working environment
• A corporate culture focused on innovation, collaboration, and continuous improvement