Customer Advisor - Call Agent

Job Description: • Professional and solution-oriented communication with customers via telephone and e-mail • Processing and documentation of incoming telephone calls as well as e-mails - Recording the concerns of multi-industries customers as well as subsequent finding of solutions or forwarding to the responsible specialist departments • Support in achieving project goals through goal-oriented and efficient conversation management • Ensuring high customer satisfaction through friendly, empathetic and competent advice Mandatory knowledge: • Good PC skills as well as advanced IT user skills • Good understanding of telecommunications • Good communication skills Requirements: • Good PC skills and advanced IT user skills • Articulate, motivated, technically savvy, flexible and reliable • Experience in handling SAP or comparable systems is an advantage • Good understanding of work processes in the Contact Center as well as excellent oral and written communication skills • Independent, conscientious way of working as well as strong customer and solution orientation • Availability at 100 % during the four-week training period For part-time employees (80–100 % workload) the same framework conditions apply: 5 working days per week (Monday to Friday) We offer: • An indefinite employment contract in full or part-time -A responsible task in a successful company • A collegial working environment in a motivated team with flat hierarchies • Intensive training (4 weeks at 100 %) with full salary • Development opportunities in the Contact Center industry • Attractive benefits as well as further training opportunities • Flexible working models with the possibility of home office (if residing in Switzerland) For questions, Thiery Graf is at your disposal.