Customer Operations Manager 100%

Customer Operations Manager (m/w) 100% With much passion, we engage daily for our customers from the world of pharma, cosmetics, and technology. For their renowned brands, we are leading in the development and production of high-quality products. To strengthen our team, we are looking for a motivated and dynamic personality as Customer Operations Manager (m/w) 100% Your tasks Order processing: Overall responsibility for the timely, cost-, and quality-compliant processing of the assigned customer portfolio Hub function: Central point of contact for customers and important interface to internal departments Finance & Planning: Creation of offers, post-calculation, as well as forecast and sales planning Data & Analysis: Creation of statistics, evaluations, and customer-specific KPIs, as well as careful maintenance of customer data Quality assurance: Responsibility for complaint management and process monitoring Our requirements Education: FH/BA degree or commercial basic training with corresponding further education Experience: At least five years of professional experience in Supply Chain Management, Sales Support, or Customer Management – ideally in the pharma/chemical industry (GMP environment) Mindset: Structured way of working, networked thinking, quick grasp, and a solution-oriented "Can-Do" mentality Soft Skills: Communication skills, team spirit, reliability, and high stress tolerance Languages & IT: Negotiation-secure German and English (word/writing), proficient use of MS-Office, and good ERP knowledge (preferably SAP) We offer A responsible, varied activity in a dynamic environment Efficient team structures: A professional backoffice has your back and supports you reliably in administrative daily business. A long-term secure job in a future-oriented and crisis-resistant industry Targeted promotion of personal responsibility and personal development opportunities Modern and contemporary working conditions Have we sparked your interest? We look forward to your complete application documents, including a cover letter and statement of salary expectations and entry date. Dossiers from recruitment agencies will not be considered. jpid4a466b2jm jit0728jm jiy26jm