Team Leader (m/f) 80% - 100% with practical call center experience

icare AG is an innovative telemarketing agency. With innovative spirit and a history of success, icare AG shapes the world of telemarketing. As an expanding company in our industry, we are looking for energetic support to strengthen our team. Team Leader (m/f) 80% - 100% with practical call center experience YOUR RESPONSIBILITY • Leading and managing employees • Responsible for compliance with agreed specifications • Conducting call analyses and coachings with employees • Creation of information for customers • Training and optimizing quality • Completion of general office tasks • Creation of sales documents / price lists / sales statistics YOUR PROFILE • You have a commercial education • You have very good PC skills (Excel / Word), a flair for numbers and IT programs • Your native language is German • You master another national language • You work independently, structured and exact • You are a loyal and resilient personality who keeps an overview in hectic times WE OFFER YOU • A dynamic, motivated team with short decision-making paths • Workload 80 %–100 % • An exciting and versatile activity with personal responsibility • Work location in the west of the city of St. Gallen • Modern work infrastructure and pleasant working environment • Thorough induction and support in the team • Development opportunities and room for initiative • Contemporary employment conditions • Flat hierarchies and an open corporate culture • Long-term perspective in a growing company • Free parking / good public transport connections • Employee events and team activities If you see yourself in this position, then we look forward to receiving your complete application documents by email to: francesca.cesari@icare-ag.com