ICT Support Engineer (m/f, 80-100%)

Job Information ######

Work location: Kriens Workload: 80-100% Tasks: Responsibility for the service desk of our software and hardware solutions Receipt, analysis, qualification and processing of customer inquiries and malfunction reports or tickets (1st & 2nd Level) Review and approval of change requests (Change Requests) Advising our customers on legally relevant and organizational issues Support and maintenance of our PC workstations, peripheral devices and business applications as well as active participation in the improvement of support processes and quality assurance Administration & Configuration: Setting up and managing network components such as routers, switches, firewalls and WLAN access points Lifecycle Management: Planning of hardware renewals, applying firmware updates and scaling the network during company growth. Your Profile: Completed training in the IT sector (e.g., Informatiker/in EFZ, ICT-Fachfrau/-mann) or equivalent professional experience Experience in the service desk or IT support (1st/2nd Level) Good knowledge of MS client environments and M365 applications and in network technology (TCP/IP, DNS, DHCP) Confident handling of ticketing and ITSM systems Advantageous: Basics in ITIL, Active Directory/M365 administration, hardware troubleshooting Problem-solving competence and resilience Analytical, structured and independent way of working Joy in dealing with customers - by telephone, online and on-site Very good German, good French and English (further languages an advantage) Readiness for occasional on-site assignments at customers, driver's license Cat. B an advantage

Required Skills ######

• Driver's license
• German
• English
• French
• Hardware
• ITIL
• Quality assurance
• Support
• Ticketing
• Firewall
• TCP/IP
• Wireless
• Informatiker EFZ