Customer Advisor 1st Level 100% in Zürich

Our client offers its customers tailor-made products and services around cashless payments. Do you have a strong customer orientation, love interacting with people, have an eye for detail and speak all national languages German, French and Italian fluently? Then you are the reinforcement in the services team of our client as

Customer Advisor 1st Level 100% (all genders)

and shine through perfect customer feedback.

Your responsibility

• Telephone consultation of customers (worldwide)
• Inquiries regarding debit and credit card blocks and various transaction clarifications
• Card blocks, card replacement as well as initiation of loss-mitigation measures
• Analyze suspected fraud cases

Your profile

• Completed commercial or equivalent training
• Experience in telephone customer contact as well as shift work is an advantage
• Impeccable German, French skills and English as well as Italian skills are an advantage
• Good MS-Office skills
• Motivated, authentic and customer-oriented personality
• Entry into the financial industry
• Development opportunities as well as attractive remuneration
• HomeOffice and various benefits
• Flat hierarchies and uncomplicated culture
• Place of work at a central location

Have we aroused your interest? Then we look forward to your meaningful online application. If you have any questions, Cristiano Fraga is very happy to be at your disposal. j4id10415855a j4it0940a j4iy26a