Customer Assistant in charge of frequency surveys (professional retraining)

What you can make move.

• As a customer assistant in charge of frequency surveys, you are in direct contact with the customers you accompany throughout their journey. You interview passengers about their itinerary and their tickets in order to analyze their travel behavior.
• You enter the collected data into an electronic device.
• You provide information to customers about their journey, ensure their comfort and direct the flow of people.
• As part of a very varied professional daily life, you make Switzerland move with different colleagues every day.
• Thanks to an extremely precise service plan, you finish your work on time, without having to perform other tasks or process emails.

What you bring.

• You have communication skills, demonstrate openness and distinguish yourself by your considerate attitude towards people and your strong customer orientation. Thanks to your excellent communication skills and your great ability to manage conflicts, you contribute decisively to a positive customer experience.
• To successfully carry out tasks that are sometimes physically demanding, we rely on collaboration and teamwork.
• You have an affinity for numbers, assimilate information quickly and distinguish yourself by a keen sense of responsibility. You work efficiently and precisely, master digital work tools and are willing to work in teams.
• You have successfully completed a professional apprenticeship (of at least two years) or hold a maturity certificate. Your motivation matters more to us than the industry you come from.
• You have very good knowledge of French (level C1) and are already able to express yourself in German. You are also willing to obtain at least one language certificate (level A2) within two years: in German, English or Italian.
• During the application process, we will ask you for a current extract from the criminal record as well as from the debt collection and bankruptcy register (dating from less than three months). This document can be ordered at the time of the invitation to a personal interview.