Data Specialist Instant Customer Feedback (all genders)

40-60%, permanent

Winterthur / Smart Working

Shape your future-- together with us!

Do you want to master technical challenges and at the same time contribute to improving customer experiences? Do you enjoy making things work, diving into system landscapes, hunting bugs, evaluating data, and actively helping to shape a tool with real impact? Then you have come to the right place!

For our Customer Insights Team, we are looking for a dedicated personality to technically support and further develop our customer feedback program. You will work closely with the Lead Instant Customer Feedback and the data specialists of the specialist departments, ensuring smooth operation and performing data analyses.

In the Customer Experience & Strategy area, we are committed every day with great passion to ensuring that our customers are just as enthusiastic about AXA as we are ourselves. To achieve this goal, we are constantly developing our products and strategies. We develop innovative, inspiring solutions - and present them in a simple and understandable way to our customers, our employees, our partners, and media professionals.

What awaits you

• Technical support and optimization of our customer feedback tool in cooperation with Medallia, the leading provider of customer feedback systems
• Setting up, adapting, and testing new surveys, functions, and processes within the framework of the customer feedback program
• Identification of improvement potential on a technical, content, and procedural level
• Identification and fixing of bugs in the customer feedback tool or with AXA internal stakeholders; coordinating remediation
• Support in the further development of the tool
• Analysis of data from the customer feedback program and preparation of results for various stakeholders
• Support in "Run the Business", e.g., processing requests from stakeholders
• Support in the further development of the customer feedback program

This is how you help us carry the voice of the customer into the organization and become even more customer-oriented.

What you bring with you

• In the last year or completion of a technical or university degree, preferably in the fields of Data Science, Business Engineering, or a related subject
• Strong technical affinity and the ability to navigate confidently in complex system landscapes and maintain an overview even in demanding situations
• Initial experience on the Google Cloud Platform (GCP), SAP knowledge is an advantage
• Basic knowledge in SQL & Python
• Sound knowledge in quantitative analyses
• Very good knowledge in using Excel
• Familiarity with BI tools such as Power-BI, SAP Analytics Cloud, Data Studio is desirable
• Interest in mastering technical challenges
• Structured, exact, and solution-oriented way of working
• Independent personality
• Excellent German as well as fluent English skills (written and spoken)

What we offer you

We are convinced: satisfied employees deliver the best performance. That is why we invest in benefits that offer tangible advantages - beyond the usual.

Flexibility and freedom: Smart Working (flexible working model), annual working hours, 5 weeks vacation (6 weeks from age 50), vacation gift 2 weeks every 5 years, purchase of vacation up to 10 additional days/per year

Job and family: Family-friendly meeting times, 22 weeks maternity leave, 8 weeks leave for the other parent, childcare subsidies, company family allowances, days off for the care of relatives and in challenging personal situations

Provision and insurance: Attractive pension fund with extensive supra-obligatory benefits including savings options, up to 30% discount on insurance products

Flexible Benefits: AXA Shareplan (employee participation), CHF 500 annually on the benefits platform Swibeco, subsidized lunch or lunch card, Smart Working allowance CHF 200 per year

Mobility: Reimbursement for half-fare travelcard, Reka-Pay up to CHF 1-000 per year (20% discount), fleet discount, free e-charging station, AXA rental bicycles

Healthy balance in everyday work: Free check-ups, annual health weeks, diverse movement offers (online/offline), massage offers, quiet rooms, Employee Care, online health portal, various seminars/events around health prevention & mental health

Development: 3 days individual learning time, free coaching, large range of learning & development opportunities, financial participation in further training, promotion of internal mobility, talent development offers, seminars for employees 55+ (AXA Horizon), engagement in communities on different topics, participation in innovation projects (Innoday, AXA Hackathon, UnConference), 2 days time for volunteer work (environment & social)

Your future place of work

Link

Apply now!

Do you have questions or other concerns? Bernhard Müller is happy to help you via email: bernhard.mueller@axa.ch

You can find more info about the application process here.

Diversity and inclusion are close to our hearts at AXA

Openness, respect, and appreciation of differences and similarities are essential features of working at AXA Switzerland. We want to promote equal opportunities and also reduce barriers in the application process.

If you require support or individual adjustments due to disabilities, neurodivergences, and/or health restrictions, you can contact the recruiting team at any time at hr.recruitinggd@axa.ch.

Learn more

About AXA

At AXA, we believe that every person has the potential to actively shape the future. Our goal is to create a dynamic, supportive, and progressive working environment that inspires, encourages, and promotes you. With a culture, di