Head of Secretariat and Pre-analytical Reception

--- base: meta-keywords: meta-viewport: width=device-width, title: Head of Secretariat and Pre-analytical Reception --- Head of Secretariat and Pre-analytical Reception ================================================================= We are Sonic Switzerland Sonic Switzerland is a vast network of regional laboratories with more than 2'500 employees distributed across sites in German-speaking, French-speaking, and Italian-speaking Switzerland. We belong to the global dimension group Sonic Healthcare, a leading provider of services in the medical diagnostic sector. We are committed to the well-being of our customers and the health of their patients by making a decisive contribution to medical care throughout Switzerland day after day. High quality requirements and the continuous training of our employees guarantee the safety and relevance of our analyses and test results. Whether in the fields of laboratory medicine, administration, or support functions: we offer you a meaningful working environment, with numerous opportunities for evolution, fostering personal initiative through a corporate culture based on trust and collaboration. Genesupport is a genetics competence center and a medical analysis laboratory specializing in human genetics. The laboratory offers comprehensive services in prenatal, pediatric, and adult genetics, and brings together numerous competencies in molecular genetics, conventional cytogenetics, molecular cytogenetics, as well as cytogenomics. Genesupport is a member of the local laboratory network Sonic Switzerland. Job Objective Join our committed team within the Genesupport laboratory and participate, in this key role, in building the future of our leading and innovative company. We are looking for an experienced, motivated, and organized Head of Secretariat with a good understanding of the sample workflow to take responsibility for the secretariat team and the pre-analytical reception of Genesupport Lausanne. The ideal candidate has at least two years of experience in a medical analysis laboratory and a good understanding of the sample workflow, from reception to registration. At least two years of experience in supervising and managing a team is also required. The service opening hours are from 6 a.m. to 6 p.m. Monday to Friday and from 6 a.m. to approximately 12 p.m. on Saturday. The manager organizes and participates in an on-call rotation to ensure coverage of these hours. Immediate start or as agreed. Your impact in this role Managerial and organizational responsibilities: * Ensure the smooth daily operation of the secretariat and pre-analytical reception, ensuring an appropriate distribution of activities and responsibilities. * Supervise, support, and organize the work of the secretariat employees (4 people) and the sample reception employees (2 people). * Establish and adapt schedules to ensure continuous operational coverage according to the laboratory opening hours. * Distribute activities according to the skills and qualifications of the employees. * Participate in the integration, training, and monitoring of employees. * Develop, update, and evolve the job descriptions of the secretariat and pre-analytical reception. * Create and update internal procedures for the secretariat and pre-analytical reception. * Ensure compliance with procedures, quality requirements, professional secrecy, and confidentiality rules. * Identify and implement improvements aimed at optimizing the organization, collaboration, and processes of the secretariat and pre-analytical reception. * Represent the secretariat and pre-analytical reception to other sectors of the laboratory. Operational tasks: * Actively participate in the daily activities of the secretariat and pre-analytical reception. * Receive, open, and sort shipments containing samples to allow for their registration and processing by the relevant sectors. * Register analysis requests in the laboratory information system (LIS) and update data relating to patients and prescribers. * Ensure administrative management and follow-up of medical files. * Write, translate, and transmit diagnostic analysis reports. * Ensure communication with patients, doctors, and employees of the different sectors of the laboratory. * Participate in the coordination of genetics secretariat activities in collaboration with the relevant colleagues. * Ensure the management, cleaning, and routine maintenance of the equipment used in the secretariat. * Contribute to the continuous improvement of the organization and processes of the secretariat and pre-analytical reception. * Respect confidentiality obligations as well as safety and hygiene rules. * Respect and apply the procedures established within the framework of accreditation according to the ISO 15189 standard. Your background and expertise * Training as a secretary, medical secretary, medical assistant, or training deemed equivalent. * At least two years of experience within a medical analysis laboratory or a medical practice. * At least two years of experience in supervising and managing employees. * Good knowledge of the procedures for registration and management of biomedical analysis requests. * Good understanding of the sample workflow and the requirements related to the pre-analytical phase in a medical analysis laboratory. * Knowledge of safety, hygiene, and confidentiality rules applicable in a laboratory. * Experience in a laborato