Claims Handler: P&C Damage & Individual Life

80-100 %, Winterthur / Smart Working Shape your future - together with us! Every success story begins with believing in yourself. As AXA, we see ourselves as a partner who stands by your side and believes in you. That's why we challenge and support you and proactively show you opportunities for your future. We encourage you and offer you freedom to combine the things that are important to you. Together with your commitment and your individual contribution, this becomes a forward-looking partnership. For you, for us, and for our customers. And not just for the moment. But in the long term. Now write your own success story with us. Know You Can. In the Customer Operations area, we shape the individual experiences of our customers in the event of damage and benefits. They are at the center of our attention and together with them, we find the right solution. This is how we ensure the highest customer satisfaction with our customer-first mentality. What to expect • Independent processing of invoices, enforcement, and loss certificates in your own area of responsibility (property and personal insurance) • Independent processing of collection cases in private provision • Telephone contact with internal and external customers • Processing of payments, transfers, write-offs, and clarifications of special cases • Interface function to the claims department, CRM, accounting, and external authorities such as enforcement offices and courts • Processing of damage collection cases • Processing of collection individual life cases • Coordination and cooperation with teams from private provision What you bring • Excellent French and German skills (required), Italian skills an advantage • Completed commercial apprenticeship or equivalent basic training • 2 to 3 years of experience in the insurance industry in sales or customer service - experience in private provision an advantage • Reliable, resilient, and open personality • Strong customer and service orientation • Openness to changes, enjoyment of customer contact, and good communication skills • Committed team player with a good sense of humor • Self-responsibility and decision-making freedom characterize you What we offer you We are convinced: satisfied employees deliver the best performance. That's why we invest in benefits that offer tangible advantages - beyond the usual. Flexibility and freedom: Smart Working (flexible working model) annual working time, 5 weeks of vacation (from 50 years 6 weeks), vacation gift 2 weeks every 5 years, vacation purchase up to 10 additional days/year Job and family: family-friendly meeting times, 22 weeks of maternity leave, 8 weeks of leave for the other parent, childcare subsidies, company family allowances, free days for caring for relatives and in challenging personal situations Provision and insurance: attractive pension fund with extensive over-obligatory benefits including savings options, up to 30% discount on insurance products Flexible benefits: AXA Shareplan (employee participation), CHF 500 annually on the Swibeco benefits platform, discounted lunch or lunch card, Smart Working allowance CHF 200 per year Mobility: reimbursement for half-fare, Reka-Pay up to CHF 1,000 per year (20% discount), fleet discount, free e-charging station, AXA rental bikes Healthy balance in working life: free check-ups, annual health weeks, diverse exercise offers (online/offline), massage offers, rest rooms, Employee Care, online health portal, various seminars/events on health prevention & mental health Development: 3 days of individual learning time, free coaching, large range of learning and development opportunities, financial participation in further education, promotion of internal mobility, talent development offers, seminars for employees 55+ (AXA Horizon), engagement in communities on different topics, participation in innovation projects (Innoday, AXA Hackaton, UnConference), 2 days for volunteer work (environment & social) Your future workplace Pionierstrasse 3, 8400 Winterthur Apply now! Do you have questions or further concerns? Diana, Carbognin, Recruiting is happy to help you by email diana.carbognin@axa.ch. More information about the application process can be found here. Diversity and inclusion are close to AXA's heart Openness, respect, and appreciation of differences and commonalities are essential characteristics of collaboration at AXA Switzerland. We want to promote equal opportunities and also remove barriers in the application process. If you need support or individual adjustments due to disabilities, neurodiversity, and/or health restrictions, you can contact the Recruiting Team at any time at hr.recruitinggd@axa.ch. Learn more About AXA At AXA, we believe that every person has the potential to actively shape the future. Our goal is to create a dynamic, supportive, and progressive work environment that inspires, encourages, and promotes you. With a culture characterized by cooperation at eye level, trust, and diversity. With our modern working conditions, we want to take into account the needs of our employees and give you the space to develop your strengths, assume responsibility