Tech Support Officer

Join us and shape the future of hospitality Tech Support Officer Join us and shape the future of hospitality today! The dynamic campuses of EHL constitute a unique network where passionate students, academics, and industry experts from more than 120 countries gather with a common goal: to develop and disseminate hospitality knowledge, while supporting the continuous growth of the sector. We constantly strive to improve the working environment and personal development opportunities for our more than 800 employees and teachers, who are among the most recognized experts in their respective fields. Since its creation in 1893, EHL has been widely recognized by the sector and is regularly ranked among the best hospitality management schools in the world. Everything we do is based on our values of excellence, family, and learning, and we are committed to making them tangibly real for our employees. The Tech Solutions department of EHL is responsible for the development, management, and optimization of digital tools and technological platforms. It ensures system performance, data security, and the integration of new technologies to support academic and administrative activities. The team collaborates with different departments to design tailor-made solutions meeting user needs. Through its actions, Tech Solutions promotes innovation, operational efficiency, and a seamless digital experience within the institution. With the aim of joining our wonderful team, we are looking for a candidate who not only possesses the skills and a passion for hospitality, but who also adheres to our leadership principles: transparency, responsibility, collaboration, kindness, and experimentation. Tech Support Officer The mission of the Tech Support Officer is to provide support to all employees and students, by ensuring efficient assistance on the technical applications and infrastructures within their scope of competence and responsibilities. Your responsibilities: Contribute proactively and in a structured manner to the implementations, deployments, production releases, and changes driven by the various entities of the Tech Solution department, by ensuring their operational stability and post-deployment support. Anticipate technical and operational needs by proposing solutions, improvements, and technological evolutions aimed at optimizing the performance, reliability, and quality of IT services, particularly in the field of advanced support. Produce and maintain quality technical documentation (procedures, knowledge base), guaranteeing the capitalization of knowledge and facilitating the resolution of complex incidents. Contribute actively to technical and operational communication with the community (users and IT), ensuring clarity, pedagogy, and consistency of messages across different platforms. Play a key role in knowledge transfer and the skill development of teams, through coaching, training, and continuous support. Participate in the definition, improvement, and standardization of procedures, processes, and best practices related to the deployed applications, infrastructures, and services. Collaborate closely with internal teams (Tech, AV, Academic, etc.) as well as with partners and suppliers, in order to ensure effective handling of complex incidents and cross-functional issues. Your profile: You hold a CFC in IT or an equivalent diploma. You have between 3 and 5 years of desired experience in the field of IT support. You have good knowledge of Microsoft and Apple systems. You have skills in Microsoft 365 cloud administration, Intra AD/Azure, and cybersecurity. You have a good team spirit, are autonomous, customer-oriented, proactive, and solution-oriented. French is your mother tongue and you have excellent knowledge of English, both spoken and written. What we offer: We offer you a permanent contract within an educational institution sector, with exceptional benefits for employees, including free meals, an attractive number of vacation days, a parking space or a contribution related to public transport, as well as access to various services and infrastructures. We offer you responsibility, challenges, and encouragement to help you achieve your professional and personal goals. We offer you the possibility to have a concrete impact on a growing institution and to enjoy being part of a passionate, multidisciplinary, and talented team. jpid81f9100jm jpit0834jm jpiy26jm