IT Support Team Lead (m/f) 100%

Career level: Experienced professional

Workload: 100%

Start and duration: Immediately in permanent employment, indefinite

Work location: Luzern / LU

Project ID: P (please always state when contacting)

For our client, an established Swiss software company with around 200 employees, we are looking for a strong leadership personality who brings both organizational skill and a good technical understanding.

Your experience is in demand: univativ brings you together with companies that rely on specialist competence and sound know-how. Whether you want to enrich your career with exciting projects, contribute your knowledge in responsible positions, or develop yourself in a new environment – we support you in taking the next step. Together we will find the challenge that fits your experience and your goals.

What awaits you:

• Personnel and technical leadership of a support team with over ten employees
• Planning and coordination of personnel resources and assignments
• Conducting regular individual interviews and employee discussions
• Further development of a professional and solution-oriented support organization
• Support with complex or escalated support cases
• Active participation in 1st and 2nd level support
• Ensuring a high service and support quality for customers
• Professional development, training, and strength-oriented promotion of employees
• Continuous optimization of support processes, tools, and internal documentation
• Conducting quality controls and reviews within support
• Exchange with customers on support topics as well as conducting briefings and coordination

What you should bring:

• Completed studies (FH/HF/Uni) or a completed apprenticeship EFZ in (business) informatics or a comparable field of specialization
• Several years of experience in IT or application support
• Leadership experience of specialist employees or a support team
• Experience with business software, ERP systems, or comparable enterprise applications
• Enjoyment of planning, organization, and process optimization
• Structured and solution-oriented way of working
• High social competence and enjoyment in the development of employees
• Resilience as well as the ability to maintain an overview even in complex situations
• Good understanding of the connections between IT, processes, and customer requirements
• Business fluent German skills in speaking and writing

What we offer you:

• Flexible working hours and annual working time
• Opportunities for longer breaks and sabbaticals
• Modernly equipped workplaces
• Attractive internal and external further training opportunities
• A long-term oriented corporate culture
• Much creative freedom in the further development of the support area

Have we convinced you?

Then send us your complete application documents (CV, certificates, diplomas) stating the reference number P via e-mail or alternatively use the online application form on our homepage.

Any questions?

univativ Schweiz AG

Frau Vivianne Schneider, Teamlead HR

Mobil:

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