IT Support Technician

Ref 2587891 | Date: 28 Oct 2026

API

Why choose API?

API, with more than 30 years of experience, is a family business, recognized for its real IT expertise; digital transformation, support service, Cloud...

We have managed to surround ourselves with the best experts in order to best meet the specific needs of our clients.

By opting for API, you choose a human-sized company benefiting from solid IT know-how.

We are proud of our unique corporate culture because we offer professional development opportunities, with continuous training programs, career evolution as well as rigorous monitoring.

We put humans at the heart of our activities: after all, our computers can solve problems, but they still do not know how to make a good coffee!

IT Support Technician

Today we are looking for a Senior Support Technician to join us internally.

?? Context: Within our support and managed services team based in Genève, you intervene directly on the IT architectures of our SME clients to ensure their daily smooth operation. You ensure end-to-end technical management, from incident handling to direct intervention on servers and networks.

Your role:

• Provide N1/N2 technical support and resolve incidents by intervening directly on client systems
• Administer and maintain daily Windows servers (Active Directory, GPO, DNS, DHCP) and virtualized environments (VMware, Hyper-V)
• Monitor the infrastructure via our monitoring tools and verify the integrity of daily backups (notably with Veeam)
• Diagnose and treat first-level network and security failures (Fortinet firewalls, switches, VLANs, VPN)
• Perform preventive maintenance, updates, and operational monitoring of server parks and workstations
• Carry out technical interventions on client sites and participate in on-call rotations
• Handle user requests, document architectures, and enrich the knowledge base

The profile sought:

• CFC in computer science or technical training deemed equivalent
• At least 5 years of practical experience combining user support and concrete operation of servers in SMEs or at a service provider
• Habit of connecting to and operating directly on Windows Server and hypervisors (not just helpdesk or ticket redirection)
• Knowledge of professional backup solutions (practical experience with Veeam Backup is a plus)
• Notions of enterprise networking (IP addressing, VLAN, basic firewall filtering)
• Residence in Genève preferred
• Driver's license necessary to be able to intervene occasionally at client sites
• Keen sense of customer service, team spirit, rigor and excellent communication in French

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