Leiter/in ICT Support Onsite

Your tasks For the further development of our ICT Onsite Support Team, we are looking for a committed and experienced leader. Together with your team, you ensure professional, customer-oriented on-site support for our users and make a significant contribution to continuously developing the service quality and perception of ICT in the hospital. • Personnel, technical and organizational management of the Onsite Support Team • Ensuring professional, customer- and service-oriented on-site support for the clinical and administrative areas of Kantonsspital Aarau AG • Coordination and prioritization of the Onsite Support Team's deployments as well as ensuring demand-based resource planning • Ensuring high quality in incident, request and escalation management within the area of responsibility • Experience in the application of service management tools as well as in data-based control and continuous development of support processes using KPIs • Close cooperation with the ICT Service Desk and the teams Infrastruktur, Applikationsmanagement, Medizintechnik and other ICT specialist areas for the efficient processing of complex disruptions and service requests • Promoting and developing knowledge management as well as ensuring up-to-date and high-quality support documentation • Participation in ICT projects as well as ensuring the operational introduction of new solutions and services Your profile • Several years of leadership experience and enjoyment of leading and developing employees • Several years of professional experience in ICT support or workplace environment, ideally in the healthcare sector • Further education in the field of computer science, service management or leadership (HF/FH or equivalent) is an advantage • Very good knowledge in the area of Workplace Services, hardware and software, Microsoft Windows, Microsoft 365, end devices and peripherals • Independent, structured and solution-oriented work • High service and customer orientation as well as enjoyment of direct contact with users • Communication strength and confident appearance towards departments, medical staff, nursing and management • Pronounced team ability as well as enjoyment of cross-departmental cooperation Exzellente Medizin. Jederzeit. Für alle. Herzlich willkommen im Kantonsspital Aarau (KSA). Whether at Kantonsspital Aarau, at the KSA Bahnhof Aarau, KSA Lenzburg or KSA Frick locations - we are available for you around the clock. With our wide range of services, from basic care to highly specialized medicine, we are competent and reliable at your side at all locations. Urs Derungs, Leiter ICT Business Services