Head of Service Center (m/f/d)

CWS-Hygiene is the market leader in the field of washroom hygiene and a pioneer in terms of sustainability in our industry. You have probably already seen us in the washrooms in restaurants or noticed our floor mats at the entrance of shopping stores. You find us everywhere – whether on-site or on the street, where you regularly see our service vehicles. We are looking for you to strengthen our team in the hygiene area!

Your tasks as

Head of Service Center (m/f/d)
As Head of our Service Center, you are responsible for the leadership, promotion, and motivation of the employees at the locations Widnau, Tessin and Engadin, with your main location being in Widnau. You plan, organize, coordinate, and control all activities of our service drivers and service technicians. In addition, you ensure a high service quality and carry out regular sample inspections with our customers.

Your role with us as Head of Service Center (m/f/d)

• Leadership and Development: You lead, promote, and motivate the employees of the service center at the locations Widnau, Tessin and Engadin and ensure good communication and cooperation within the team
• Operational Control: You plan, organize, coordinate, and control the daily activities of the service drivers and service technicians and ensure a smooth operational process
• Quality and Customer Orientation: You ensure service quality, carry out regular sample inspections with customers, and process customer complaints in a solution-oriented manner.
• Warehouse and Material Management: You are responsible for the administration and optimization of the warehouse, ensure order and cleanliness, and coordinate the internal ordering of the required material.
• Safety and Infrastructure: You bear responsibility for occupational safety in the service center and, together with the team, ensure the maintenance of the infrastructure and company vehicles. In doing so, you act as an important interface to the Sales and Customer Service departments.
• Process Optimization and Administration: You identify as well as implement measures for rationalization, process, and quality improvement. You also participate in projects and other special tasks.

How do you ensure that we offer the best service?
At CWS-Hygiene, we believe it is crucial that you fit in with us both personally and culturally. You have a passion for service solutions, want to be the best, and bring a high level of commitment. You are able to recognize the needs of our customers and implement them into first-class solutions.

• Education & Experience: You have a successfully completed basic vocational training in the field of logistics or commercial training and bring 3–5 years of experience in a comparable position, ideally with leadership experience of at least five employees.
• Logistics Knowledge: You have sound experience in logistics, especially in the area of Field Service and Last-Mile Logistics, and have good knowledge of the regional geography
• IT & Administration: You have good IT skills, especially in MS Office. Knowledge of D365 is an advantage. You also bring good administrative skills
• Language Skills & Mobility: Very good German and Italian skills are required. English skills are an advantage. A driving license C1 is also an advantage
• Leadership & Personality: You are characterized by a high sense of responsibility, assertiveness, as well as strong organizational, communication, and teamwork skills. You appear reliable, trustworthy, and customer-oriented.
• Working Method: You work independently, structured, and analytically, proactively recognize potential for improvement as well as errors, and independently find suitable solutions in everyday work.

What we have to offer you
Working at CWS Hygiene means being part of a dynamic and challenging environment where no day is like the other. As part of a large European company, you have the opportunity to learn a lot and constantly develop yourself. Our core values: The customer comes first, we support each other, get better every day, take responsibility, and strive for success.

• Short decision-making paths - plus a team culture in which you share knowledge and experience with your colleagues and coaches from day one
• Your performance pays off: You are offered an attractive compensation package as well as a company vehicle also for private use
• An occupational pension scheme, 5 j4id10424878a j4it1041a j4iy26a