Customer Service Manager 100% (m/f/d)

For our client in the Health Care sector, we are looking for a Customer Service Manager 100% starting immediately. Main Tasks • Customer & patient care: Administrative support of customers in the field of home therapy as well as coordination of delivery dates in German, French and ideally other languages. • Onboarding & coordination: Registration of new customers, including the deployment planning for nursing specialists and the logistical coordination of initial deliveries. • Interface function: Proactive obtaining of prescriptions and Spitex orders from doctors as well as ensuring material orders for the nursing staff. • Health insurance matters: Application, verification and seamless follow-up of cost guarantees with insurance partners. • Order processing: Efficient processing of orders, invoicing and timely dispatch of medical reports to the treating doctors. • Administration & controlling: Creation and evaluation of internal statistics as well as general administrative activities to optimize processes. Qualifications • Completed commercial basic training (EFZ) or a paramedical training with a strong administrative flair. • Several years of professional experience in Customer Service / customer service, ideally in the Swiss healthcare system, in the Spitex environment or in the insurance sector. • Proficient German as well as very good French skills (B2/C1) are mandatory. Italian and/or English skills are a strong plus for the support of our national network. • High IT affinity and a sound, confident handling of Microsoft 365. • You are a strong-communicating, reliable and goal-oriented personality with pronounced customer orientation. You love direct patient contact. • A genuine "Yes we can" mentality characterizes you – you think ahead, act in a solution-oriented manner and thrive as a team player even in hectic times. Interested? Then I look forward to receiving your documents!