Customer Support Specialist

Ref 2580363 | Date: 22 Sept 2026

infomaniak | The Ethical Cloud

Make your passion a job that makes sense

Joining Infomaniak means joining a technological flagship where you will be surrounded by the best talents to create ethical and sovereign cloud and productivity solutions.

Infomaniak is the company behind SwissTransfer and a trusted partner for leading organizations: international institutions such as the United Nations, media such as France Télévisions, iconic events such as the Montreux Jazz Festival and the Festival d’Annecy, as well as central banks, large metropolises and security agencies across Europe.

An independent company, B Corp certified and awarded for its data centers that push the boundaries of efficiency and energy repurposing, Infomaniak is living proof that it is possible to build a different kind of digital: sovereign, sustainable and beneficial for the local economy. Here, your passion will become a job that makes sense: you will evolve with autonomy, you will carry real responsibilities and you will contribute to projects that touch millions of people.

We are looking for a:

Customer Support Specialist

Support is a changing profession.

Tools are evolving, artificial intelligence is transforming our way of working and customer expectations are becoming increasingly high.

At Infomaniak, we are looking for people who wish to participate in this evolution and contribute to offering a quality customer experience.

Beyond resolving requests, our goal is to support our customers, understand their needs and contribute to the continuous improvement of our services.

What we are really looking for

Above all, we are looking for a person who is curious, autonomous and comfortable with digital tools, who likes to understand problems and find solutions.

A person who knows how to listen, explain clearly and take a step back when facing a complex situation.

You do not need to know everything when you arrive: what matters is your ability to learn, to search for answers and to progressively develop your expertise.

If you enjoy customer contact, if you like solving problems and if you wish to evolve in a technology company, this position could suit you.

What you will do

• Support our customers in the use of our products and services, by providing them with clear answers adapted to their needs.
• Analyze requests, identify problems encountered and search for effective solutions.
• Handle varied situations, from everyday questions to cases requiring more in-depth analysis.
• Collaborate with different internal teams to resolve issues encountered by our customers.
• Contribute to the improvement of our processes, our documentation and our tools, particularly those using artificial intelligence.
• Report difficulties and identified needs from our customers in order to participate in the evolution of our services.

Desired Profile

• You have good ease with IT tools and an interest in new technologies.
• You like solving problems and know how to demonstrate logic, method and autonomy.
• You possess excellent communication skills, both written and oral, and you know how to adapt your explanations to your interlocutor.
• You are organized, rigorous and capable of managing multiple requests while maintaining a quality service.
• You are curious, you learn quickly and you do not hesitate to delve into subjects that you do not yet master.
• You possess an excellent command of French. English and German are additional assets.

Experience in customer support, IT assistance or user support is appreciated, but we are also open to profiles who have developed similar skills in other areas.

What will make the difference: your desire to learn, your sense of service and your ability to find solutions.

The Position

• Contract: CDI
• Location: Genève (Les Acacias)
• Availability: as soon as possible
• Partial teleworking possible

For your application to be considered, explain to us in a few lines, in your own words, why this position at Infomaniak appeals to you and would make sense for you.

Why Infomaniak:

• Work every day in a caring, balanced with your personal life and extremely stimulating environment with people at the cutting edge of their field who are committed, attentive and passionate about what they do.
• Because work / life balance is essential, you benefit from flexible hours, up to 2 days of teleworking per week, and all your overtime is compensated.
• Meet diverse people in a friendly atmosphere during very regular company outings (Afterwork, skiing, cycling outings, theater, etc.).
• Evolve in an original work environment, where meeting rooms are carefully decorated and promote inspiration as well as collaboration.
• Enjoy many other advantages such as an annual bonus encouraging soft mobility, a fitness room to keep you in shape, the provision of electric bicycles and scooters, convivial relaxation spaces (break room, video games and arcade, pinball, foosball, etc.), excellent accident and loss of earnings coverage, and even more surprises.

At Infomaniak, we are committed to the diversity, equity and inclusion of employees in the workplace. Our job offers are open to all and all application files are evaluated on an equal footing, regardless of gender, origin, religion, sexual orientation or disability of the candidate