ICT Service Desk Employee with focus on Knowledge Management

ICT Service Desk Employee with focus on Knowledge Management Amt für Informatik | 60-100 % | Chur [Apply online](< >)Together for Graubünden The only trilingual canton in Switzerland is economically, culturally, and politically diverse. With 7106 km², Graubünden is the largest canton in Switzerland and offers a high quality of life with 150 valleys, 615 lakes, 140 holiday resorts, and countless sunny days per year. The Cantonal Administration Graubünden is just as versatile as our landscape. Bring your unique skills and shape the future of the Cantonal Administration Graubünden together with us. Are you ready to help develop digital change? As the IT service and competence center of the Cantonal Administration Graubünden, we support our departments with a secure basic infrastructure and advanced applications. Together with you, we will advance the digital transformation of the Canton Graubünden. Is ICT customer service exactly your thing? As the Amt für Informatik, we are looking for an ICT Service Desk Employee with focus on Knowledge Management to start immediately or by arrangement. Your area of responsibility * You create, maintain, and revise instructions and checklists and prepare technical content in an understandable and target-group-oriented manner. * You ensure that knowledge from the service desk and the specialist departments is recorded and prepared in a structured way and made usable for employees and customers. To this end, you work closely with the specialist departments. * You further develop the knowledge management in the service desk, analyze recurring support requests, and derive optimizations for documentation and support knowledge from them. * You process support requests and fault reports and forward more complex cases to the responsible level support. What we want from you * You have completed vocational or further training in informatics or have several years of experience in 1st-level support. * You have a very good written expression and can communicate technical contexts in an understandable and target-group-oriented manner. Good knowledge of several cantonal languages is an advantage. * You have experience with Microsoft 365 as well as a broad technical understanding. * You work in a structured, quality-conscious, and team-oriented manner and are characterized by a high orientation towards customers and service. Our advantages Flexible working time models and, where possible, including home office and mobile working Work-life balance with at least 5 weeks of vacation and long-service leave Special social allowance in addition to the child allowance and support for third-party childcare of children Attractive salary and social benefits Diverse training and further education opportunities Opportunity to help shape the future of the canton [Learn more about our advantages](< >) Place of work Amt für Informatik Rosenweg 4 7001 Chur Do you have questions? Contact Roman Aebli, Head of ICT Customer Service, at or Seraina Candinas, HR Manager, at . We only accept direct applications -- inquiries from recruitment agencies will not be considered. Registration deadline: 4. November 2026 We look forward to your online application and to getting to know you. [Apply online](< >)Print[LinkedIn](< >)[Instagram](< >)[Facebook](< >) j4id10442114jm j4it1042jm j4iy26jm