IT Support Champion

IT Support Champion About Your tasks Receiving, analyzing and resolving IT disruptions, questions and change requests (by phone & in writing) Remote support in German and English Classification and forwarding of tickets to the 2nd Level Support Interface between end user and technology - you translate needs in a understandable and solution-oriented way Responsibility for high User Happiness and a consistently positive service experience What you bring Completed training in computer science or equivalent professional experience Good knowledge of common Microsoft client operating systems and MS Office Secure handling of IT systems and enthusiasm for technology Empathy, patience and communication strength in direct contact with users Experience in finance & insurance Team player who lives and wants to further develop service excellence Your profile Company-internal Champions Academy Open company culture with room for ideas & co-design Modern infrastructure & home office Good accessibility by public transport - free parking spaces Regular team events & exchange formats Internal development opportunities Your impact You are more than an IT supporter - you are a Support Champion. With your contribution, you make technology human, connect bots & brains and help build the smart service desk of the future with us. Your contact person Chief People Officer Send e-mail (<>) linkedin xing jpid8c7b945jm jit0728jm jiy26jm