Technical Administrator 80 - 100 %

Technical Administrator 80 - 100 % (w/m/d) True to the vision "We drive innovation to improve people's lives", Hamilton companies have been providing solutions for the healthcare industry since 1950. We are an innovative pioneer regarding ventilators, automated pipetting and storage of samples, as well as the development of process sensors. The Business Unit Process Analytics develops, produces and sells state-of-the-art process measurement technology for customers in biopharma, chemicals and breweries. Our product portfolio includes sensors for critical process parameters such as pH value, oxygen, or also sensors for measuring cell density, which are enormously important in biological processes and are unique worldwide with their innovative technology. What you can achieve: A high level of quality is not only a central requirement of our highly regulated customers, but also our own standard. To ensure excellent customer satisfaction, we are looking for a dedicated specialist in the field of administration and customer support for our Customer Support department. Customer support and coordination Ensuring smooth communication with our customers as well as with internal contact persons Coordinating and processing customer concerns, for example product inquiries or complaints Responsibility for and tracking of the associated administrative steps Ensuring reliable and timely processing of customer concerns Data and process management Maintaining and processing - and customer data Monitoring compliance with defined processes within the department and at relevant interfaces Ensuring complete, consistent and high-quality data maintenance Other tasks Coordinating spare parts management as well as goods returns within Europe and worldwide Supporting the organization of customer seminars, internal training and events You will share these tasks with another specialist and together you will ensure seamless support for our customers. In addition to your direct colleague, an experienced team of technical experts is at your side. This supports you during the induction period and is also available to you with professional advice afterwards. What you bring with you: For this varied and responsible activity, you ideally bring the following: Strong understanding of customer needs as well as a structured and methodical way of working Completed technical or commercial training Good to very good English skills, at least at level B2, for cooperation in an international environment Confident handling of Microsoft Office, especially Outlook, Excel and Word Initiative, flexibility and communication strength Customer-oriented and solution-oriented way of thinking and working Initial professional experience in an industrial environment is an advantage, but not a requirement Learn more about professional opportunities at Hamilton under . Do you share our values and do you feel at home in a collegial and down-to-earth environment? At Hamilton, we offer not only a motivating working environment, but also various leisure activities and contemporary working conditions. Our "Du" culture promotes open communication and pleasant cooperation. Become part of a team in which your competencies are valued and space is created for innovative ideas. Interested? For inquiries, please contact us by writing to E-Mail (<>) and share the following details with us: Reference: JR-6080-fjb/ Applications by post or by e-mail unfortunately cannot be considered. jpid7f141c6jm jit0731jm jiy26jm