Specialist Customer Service & Order Management

Specialist Customer Service \& Order Management Around 3000 employees from RUAG and RUAG Real Estate make an essential contribution to the security of Switzerland every day. They ensure that the army as well as other operational and security organizations can fulfill their tasks comprehensively at all times. Specialist Customer Service \& Order Management 100% Thun What you can achieve Direct / first contact person for customers in all matters regarding orders, contract processing and service inquiries with a focus on the spare parts business Clarification of technical and commercial details in cooperation with internal specialist departments Independent processing, monitoring and maintenance of customer orders for the spare parts business in the ERP system – from the offer to invoicing Ensuring correct implementation according to process specifications Support in the creation, administration and monitoring of contracts Ensuring compliance with contractual conditions in coordination with relevant interfaces Close cooperation with project management, system management and order management, as well as other key departments such as Operations, Planning (Avor), Purchasing and Technology Preparation and forwarding of relevant information and key figures to internal and external stakeholders Support in the creation of status reports and decision templates Compliance with and active application of the processes and guidelines defined in the Integrated Management System (IMS) as well as participation in the continuous improvement of these processes What you bring with you Completed vocational training with a technical background supplemented with commercial training Experience in the field of Customer Service, Order Management or contract processing is an advantage Knowledge of working with technical and project-oriented teams Proficient use of ERP systems (e.g. SAP) and MS Office Strong communication skills, customer orientation and organizational talent Understanding of process-oriented working Resilient personality Very good German and English skills in spoken and written form Do you not meet all the requirements one hundred percent? Apply anyway. We are always looking for talented and motivated people who want to enrich our team. We attach great importance to diversity and equal opportunity and our goal is to build a diverse team in which everyone can fully develop their personal strengths. We particularly encourage all persons, regardless of their gender, who may have concerns about accepting a position in an army-related environment, to apply. About the area The service offering of the Business Segment Tracked Vehicles focuses on the provision of services for tracked vehicles for the army as well as international customers. Whether the customer commissions RUAG for an extension of use, the new development of solutions in favor of the platforms or also the maintenance of systems or subsystems, our focus is on cost, quality and adherence to deadlines. Your advantages Salary and benefits We attach great importance to our employees finding a healthy balance between work and private life. Therefore, we offer, among other things, flexible working hours and home office options. We offer you a performance-oriented and market-based salary, 13 monthly salaries as well as generous bonuses and allowances. Together with other benefits, this results in an attractive overall package. Flexible working Discounts At RUAG, you benefit from discounts in the areas of mobility and catering. In addition, you benefit from attractive offers on our benefit portal and have fleet discounts with various renowned car brands. Promotion and further training opportunities Promoting and developing the potential of our employees is important to us. Through training, courses and further education, we support them in continuously expanding their skills to achieve their professional goals. Leisure activities Our employees are important to us. Therefore, we give them a day off for their birthday, offer a diverse range of sports and the possibility, in addition to the annual holiday entitlement, to take additional days off with a deduction from wages. Your contact person Pujetha Rathakrishnan Talent Acquisition Specialist jpid35e0657jm jit0730jm jiy26jm